What do I need to do if my departure information is incorrect or inaccurate?

CBP tracks departures in a variety of manners, but not all departures are available on the website. If you are departing by air or sea, your departure is recorded electronically. There may be times when this information does not appear accurate. There is no formal action to take. CBP will not update the records available on the website.

Also, some land border departures may not be recorded in CBP systems. Land border departures on the Southern Border are not always documented. A departure will be recorded if you depart via land and re-enter the United States prior to the expiration date stamped in your passport. If you are not a resident of Canada or Mexico and you receive an electronic I-94 and depart via land, but do not re-enter the United States prior to the expiration date stamped on your passport, you may want to travel with evidence of your departure into Canada or Mexico. Evidence of departure can include, but is not limited to, foreign entry stamps in a passport, transportation tickets, pay stubs and/or other receipts.

How do I report my departure if I enter via air and depart via land?

If you have a paper form I-94 and depart by land, you can turn the form into Canadian Border Services Agency (CBSA) upon entry into Canada or to CBP at the port of entry prior to entering Mexico. If you received an electronic I-94 upon arrival by air or sea and depart via land, your departure may not be recorded accurately. A departure will be recorded if you depart via land and re-enter the United States prior to the expiration date stamped in your passport. If you are not a resident of Canada or Mexico and you receive an electronic I-94 and depart via land, but do not re-enter the United States prior to the expiration date stamped on your passport, you may want to travel with evidence of your departure into Canada or Mexico. Evidence of departure can include, but is not limited to, entry stamps in a passport, transportation tickets, pay stubs and/or other receipts. A traveler can request an entry stamp from CBSA when entering Canada or from the InstitutoNacional de Migracion (INM) when entering Mexico.

Why did I receive an email from U.S. Customs and Border Protection (CBP) asking me to check my status on the I-94 website?

CBP is taking proactive steps to ensure travelers comply with their terms of admission by sending reminders about time left in the United States and notifications to travelers who have potentially overstayed their period of admission. In order to facilitate notification, CBP has added a traveler compliance check to the I-94 website. You can find the traveler compliance check under the 'View Compliance' tab on the website.

While the email notification is new, there is no change in CBP's policies or enforcement actions. This proactive approach only changes how visible CBP's work is to the travelling public.

Travelers may receive an email indicating they have 10 days remaining on their admission into the United States or an email regarding a potential violation. If you receive an email, you may check your admission status at https://I94.cbp.dhs.gov.

The email notification will come from [email protected]. If your notification email did not come from this address, it may be a phishing scam or other fraudulent email.