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Old Jun 28, 19, 8:08 am
  #8  
jdrtravel
 
Join Date: Mar 2010
Programs: DL GM, Bonvoy Gold
Posts: 8,063
Originally Posted by SSF556 View Post
Looks like this is a virtual assistant...but it does give you the option to pick "representative". .
Oh really? That's not great. Curious: Do you have medallion status? And did they already know who you are or did you have to provide identifying info?

I'm wondering if Medallions will get virtual assistant or go directly to agent like with the phone line?
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