Fly Delta ios App "Chat With Us" feature

Old Jul 8, 19, 3:13 pm
  #16  
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I noticed that the option is no longer in my Fly Delta app. However, I can still use the feature in my messages app (I can start a chat with Delta by going to the old text message).
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Old Jul 19, 19, 12:27 am
  #17  
 
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Originally Posted by jdrtravel View Post
I noticed that the option is no longer in my Fly Delta app. However, I can still use the feature in my messages app (I can start a chat with Delta by going to the old text message).
Is there a public address for your text messages? If so, it is email or a phone number?

I wanted to text the chat during flight to STR but it is nowhere to be found now in the iOS app.
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Old Jul 19, 19, 6:27 am
  #18  
Formerly known as scootr29
 
Join Date: Apr 2010
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Looks like Delta chat is not 24/7.

If you need to speak with a representative our Messaging center hours are between 7am and 9:30pm ET, 7 days a week. You can also direct message on Twitter or Facebook or call us at 1-800-221-1212
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Old Jul 19, 19, 9:10 am
  #19  
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Originally Posted by Xeno View Post

Is there a public address for your text messages? If so, it is email or a phone number?

.
No. I can still access the text chain in my imessages app, and it still works, but there is no phone number or email. Apple has a special format for business chat and it does not reveal any contact info. I still don't have the option in my Delta app anymore.
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Old Sep 8, 19, 10:15 am
  #20  
 
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Originally Posted by jdrtravel View Post
Just noticed that my Fly Delta app now has a "chat with us" feature in the "more" tab that opens up iMessages in a mode called "business chats."
Mine reads "Message Us".

Xeno likes this.
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Old Sep 12, 19, 10:50 am
  #21  
 
Join Date: Sep 2005
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I finally saw this in my app this week (I've been looking for it) and in good timing, need to use it a few times while on a flight suffering delays to make my connection. Its a good service, the thing that I hate about it is the constant verification that needs to happen for each discussion. Once verified, why can't they just know who I am?
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