Originally Posted by
writerguyfl
When a business charges a fee to do something out-of-the-ordinary, they have three basic options.
- Charge a fee that just covers the cost of performing the task.
- Charge a fee that produces a profit.
- Charge an outrageous fee to discourage the customer from following through on the request.
Sounds as if this hotel is doing the second or third of the above options.
Of course in this context - because hotels are, theoretically at least, purveyors of hospitality - they could simply accommodate a guest's needs without any additional charge whatsoever and chalk it up to goodwill.