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Old Apr 13, 2019 | 3:24 am
  #37  
GoldenItalianBoy
40 Countries Visited
60 Nights
All eyes on you!
5 Years on Site
 
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott Bonvoy Titanium, BWR Diamond, Hilton Gold, IHG, ITA Volare Plus, Radisson VIP
Posts: 534
Originally Posted by flyme2
Upon using Vacations by Marriott at the Renaissance properties in BKK and KUL, my wife and I received all our elite perks, Executive Lounge access, breakfast, etc. What we did not receive were stay credits and points relating to stay expenditure. Before booking, I called the Platinum line and was assured that the VbyM bookings would qualify for stay credit. Unfortunately, this was not the case as VbyM reservations are not booked through Marriott, but through a third party tour consolidator.
If you have confirmation from CSR, you should submit a missing stay report and firmly request points and stay credit.
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