Originally Posted by
fassy
Just got my first AMEX 2-4-1 this year and they now ask you to book the trip online or pay a 375 SEK/person fee for doing so through the call center which at the same time reduced the hours to Moday to Friday 9am to 5pm.
That is really insulting! The online tool offers just a very strict set of routing and not even allows to book all classes (no F or PE). Booking F won LH will get more difficult as well as I can’t call in on Saturday or Sunday.
I’ll send a comment to AMEX but I guess they’ll just shrug it off.
Aren't you EBD? That should also help.
SERVICE FEE FOR PERSONAL ASSISTANCE OF BOOKING STAR ALLIANCE AWARD TRIPS
2019-03-15
To align all our booking concepts, a service fee* of 375 SEK/NOK/DKK or 40 EUR/USD per person and booking for personal assistance of bookings of Star Alliance award tickets will be implemented from 1st of April 2019.The service fee will only apply when a EuroBonus member has the possibility to book the Star Alliance award tickets online free of charge through our
online booking tool but chooses to book via customer service, e.g. phone, chat or e-mail. Exemptions* apply for EuroBonus Diamond members, Unaccompanied minor (UMNR), and infants. It’s always recommended to book flights online, if possible.
* subject to change
https://www.sas.fi/en/eurobonus/offers-and-news/