Star Alliance awards now bookable on the web
Apr 12, 2019, 8:36 am
#47
Join Date: Sep 2012
Location: AGH
Posts: 5,971
actually have a ticket issued on Sunday from October for a US trip in LH F.
Apr 12, 2019, 8:55 am
#48
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Just got my first AMEX 2-4-1 this year and they now ask you to book the trip online or pay a 375 SEK/person fee for doing so through the call center which at the same time reduced the hours to Moday to Friday 9am to 5pm.
That is really insulting! The online tool offers just a very strict set of routing and not even allows to book all classes (no F or PE). Booking F won LH will get more difficult as well as I can’t call in on Saturday or Sunday.
I’ll send a comment to AMEX but I guess they’ll just shrug it off.
That is really insulting! The online tool offers just a very strict set of routing and not even allows to book all classes (no F or PE). Booking F won LH will get more difficult as well as I can’t call in on Saturday or Sunday.
I’ll send a comment to AMEX but I guess they’ll just shrug it off.
SERVICE FEE FOR PERSONAL ASSISTANCE OF BOOKING STAR ALLIANCE AWARD TRIPS
2019-03-15
To align all our booking concepts, a service fee* of 375 SEK/NOK/DKK or 40 EUR/USD per person and booking for personal assistance of bookings of Star Alliance award tickets will be implemented from 1st of April 2019.The service fee will only apply when a EuroBonus member has the possibility to book the Star Alliance award tickets online free of charge through our online booking tool but chooses to book via customer service, e.g. phone, chat or e-mail. Exemptions* apply for EuroBonus Diamond members, Unaccompanied minor (UMNR), and infants. It’s always recommended to book flights online, if possible.
* subject to change
2019-03-15
To align all our booking concepts, a service fee* of 375 SEK/NOK/DKK or 40 EUR/USD per person and booking for personal assistance of bookings of Star Alliance award tickets will be implemented from 1st of April 2019.The service fee will only apply when a EuroBonus member has the possibility to book the Star Alliance award tickets online free of charge through our online booking tool but chooses to book via customer service, e.g. phone, chat or e-mail. Exemptions* apply for EuroBonus Diamond members, Unaccompanied minor (UMNR), and infants. It’s always recommended to book flights online, if possible.
* subject to change
Apr 12, 2019, 9:10 am
#49
Join Date: Sep 2012
Location: AGH
Posts: 5,971
Yes, I am EBD. They did not put that section in the letter while being very specific about having to pay the booking fee.
that paragraph was not in the letter from last year. In the letter from last summer it just said “use the online form if you like”
that paragraph was not in the letter from last year. In the letter from last summer it just said “use the online form if you like”
Apr 12, 2019, 1:00 pm
#50
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
I don't know the AMEX rules, but for the DK MasterCard rules there are no booking fee when you are EBD.
Apr 15, 2019, 6:40 am
#51
Join Date: Sep 2012
Location: AGH
Posts: 5,971
Just booked LH F for CPH-SFO-CPH for this week over the phone.
Had to pay the service fee, actually even 450 SEK/person. As EBD on a not otherwise bookable flight.
Will hunt SK on that practice when I’m back.
on the upside, only 834 SEK in “Taxes, Fees and other charges”. That is a steal... 87.500 points ( used one of the vouchers expiring this year) plus 1.284 SEK for LH to the West coast
Had to pay the service fee, actually even 450 SEK/person. As EBD on a not otherwise bookable flight.
Will hunt SK on that practice when I’m back.
on the upside, only 834 SEK in “Taxes, Fees and other charges”. That is a steal... 87.500 points ( used one of the vouchers expiring this year) plus 1.284 SEK for LH to the West coast
Apr 15, 2019, 7:44 am
#52
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Just booked LH F for CPH-SFO-CPH for this week over the phone.
Had to pay the service fee, actually even 450 SEK/person. As EBD on a not otherwise bookable flight.
Will hunt SK on that practice when I’m back.
on the upside, only 834 SEK in “Taxes, Fees and other charges”. That is a steal... 87.500 points ( used one of the vouchers expiring this year) plus 1.284 SEK for LH to the West coast
Had to pay the service fee, actually even 450 SEK/person. As EBD on a not otherwise bookable flight.
Will hunt SK on that practice when I’m back.
on the upside, only 834 SEK in “Taxes, Fees and other charges”. That is a steal... 87.500 points ( used one of the vouchers expiring this year) plus 1.284 SEK for LH to the West coast
But the 375SEK is the phone booking fee that comes on top.
Apr 15, 2019, 10:37 am
#53
Join Date: Sep 2012
Location: AGH
Posts: 5,971
Ah, ok. That makes sense. Just looked up the LH F over the last few years:
Spring 2019: 834 SEK Taxes, Fees and other charges, 450 SEK Booking Fee = 1.284 SEK + 175.000 points (US West Cost)
Summer 2018: 1.306 SEK Taxes, Fees and other charges, 2402 SEK Domestic/International Charges = 3.708 SEK + 150.000 points (US East Cost)
Summer 2017: 1.057 SEK Taxes (paid), 2.168 SEK Fuel Surchage (paid) = 3.225 SEK + 150.000 points (US Midwest)
Summer 2016: 1.090 SEK Taxes (paid), 2.075 SEK Fuel Surchage (paid) = 3.165 SEK + 150.000 points (US East Cost)
Spring 2019: 834 SEK Taxes, Fees and other charges, 450 SEK Booking Fee = 1.284 SEK + 175.000 points (US West Cost)
Summer 2018: 1.306 SEK Taxes, Fees and other charges, 2402 SEK Domestic/International Charges = 3.708 SEK + 150.000 points (US East Cost)
Summer 2017: 1.057 SEK Taxes (paid), 2.168 SEK Fuel Surchage (paid) = 3.225 SEK + 150.000 points (US Midwest)
Summer 2016: 1.090 SEK Taxes (paid), 2.075 SEK Fuel Surchage (paid) = 3.165 SEK + 150.000 points (US East Cost)