Originally Posted by
chicagoflyski
Had a major posting problem with a flight from December 2 that required several calls for manual posting which were ultimately received in very late December. It was my Mosaic-qualifying flight. Booked it on the regular website but do book business travel on Blue Inc.
Haven't received my 15k Mosaic Bonus miles yet and have had a couple of chat sessions regarding same. After today's call I received an e-mail stating: "After reading the follow up notes in your TrueBlue account, the TrueBlue agent advised there is an upgrade our IT department is working on, and when this upgrade takes place the points will load into your account. If you need the points immediately, you may chat back with us and we can have a TrueBlue agent manually add the points. I was not give a specific date as to when the upgrade will be fully implemented."
chicagoflyski
I love JetBlue, but this is their cut/paste excuse now for several months...their systems are clearly a disaster and it is getting to a point that I will start to avoid them. They can't seem to get their .... together with this stuff and it is romper room action with how they are dealing with it.