Originally Posted by
linglingfool
Not sure why everyone is calling. Once a month, I sit down with my statement and chat with a rep, listing all the charges incorrectly coded. Takes at most 5 minutes for them to open a case with MR back office, and I get a call two weeks laterH with a resolution Highly annoying, but at least doesn't require waiting on hold.
I use online chat all the time...but the other posted said "chatting with a rep" - what does this mean? The Online Chat reps were not helpful in resolving the 4x issues. I had to actually talk to someone with in the MR program to get them to back-issue points for Restaurants. And this did NOT take 5 minutes.