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Premier Rewards Gold refresh: 4x USA dining, groceries, $10/mon dining credit. $250.

Premier Rewards Gold refresh: 4x USA dining, groceries, $10/mon dining credit. $250.

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Old Dec 26, 18, 9:11 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: kesco
Wiki Link
Faq amex: https://www.americanexpress.com/us/c...date-faqs.html

For existing and new cardholders
  • Changes below are effective immediately
    • 4x US grocery (25k/calendar year), 4x US dining* (*pervasive reports that many dining transactions are not coding as 4x, including but not limited to those from Square or Toast-based POS systems. Scroll down in thread for more reports and information.)
    • $120 dining credit ($10 monthly in certain restaurants)
  • No change
    • $100 calendar year airline reimbursement
  • Other
    • $250 AF (see below for existing cardholders)
    • No 2x gas (removed, see below for existing cardholders who have it till Oct 2019)
  • Metal card (contactless)
    • Rose gold card - limited edition until Jan 9 2019
    • Regular gold card

For new cardholders (Oct 4 2018 and after)
  • You may be able to find targeted/referal 50k/$2k, but first AF is not waived
  • Signup bonus: You get 20% off restaurant up to $500 restaurant spend (3 month)
  • You do not get 2x gas (only for existing cardholders, see below)

For existing cardholders (Oct 3 2018 or before)
  • AF will change to $250 for anniversary dates after April 1 2019
  • 2x gas will be removed after Oct 2019 (next year)
  • You can chat/call for the gold/rosegold metal card. AU card will get whatever primary cardholder is getting, cannot be different
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Old Feb 4, 19, 9:50 am
  #1231  
 
Join Date: Jul 2010
Posts: 291
UGH, I just had an expensive ($200+) restaurant charge go through Toast processing on my Gold card....definitely going to have to fight AMEX on that one ( :annoying: )
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Old Feb 4, 19, 11:15 am
  #1232  
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Join Date: Jul 2008
Location: NYC
Programs: DL Silver, Hilton Diamond, Starriott Plat, Hyatt FreeBottleofWaterist
Posts: 7,570
Originally Posted by lax01 View Post
UGH, I just had an expensive ($200+) restaurant charge go through Toast processing on my Gold card....definitely going to have to fight AMEX on that one ( :annoying: )
I had a Toast charge get 4x a couple weeks ago. Went from "at least I'm getting 4x points on this bad date" to "well crap" when I saw it pending as TST and then "hooray" when it posted as 4x. Maybe some of you already complained a lot about that restaurant!
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Old Feb 5, 19, 1:26 pm
  #1233  
htj
 
Join Date: Dec 2009
Posts: 25
How long did it take for the 50k bonus to post for people?
I'm 3 months in and haven't received it yet. I wonder when it's time to start hassling them on the phone. Via chat they said i was eligible and it should be coming.
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Old Feb 5, 19, 1:31 pm
  #1234  
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Join Date: Aug 2005
Location: Brooklyn
Programs: DL Diamond; SPG Platinum; sometimes other things too
Posts: 3,354
Originally Posted by htj View Post
How long did it take for the 50k bonus to post for people?
I'm 3 months in and haven't received it yet. I wonder when it's time to start hassling them on the phone. Via chat they said i was eligible and it should be coming.
Mine showed up very promptly, within a couple of days of completing the required spend (and without waiting for the statement to close) -- consistent with the last few times I've gotten a Membership Rewards sign-up bonus. However I think the typical experience is that if this is your first Membership Rewards card, it may take longer. If you're an established MR customer, you should probably have it by now.
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Old Feb 6, 19, 7:45 am
  #1235  
 
Join Date: Jan 2017
Posts: 7
I tried to browse this thread to get my answer, but didnít see it. How do we know which Shake Shackís participate in this program and which donít? Iím in Charlotte, NC and we have two in the area. Thanks!
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Old Feb 6, 19, 7:57 am
  #1236  
Marriott 5+ Badge
 
Join Date: Aug 2005
Location: Brooklyn
Programs: DL Diamond; SPG Platinum; sometimes other things too
Posts: 3,354
Originally Posted by Matthew Owen View Post
I tried to browse this thread to get my answer, but didnít see it. How do we know which Shake Shackís participate in this program and which donít? Iím in Charlotte, NC and we have two in the area. Thanks!
I think it's all of them in the US except for airport and stadium locations. You could also try trial and error, since it's a relatively small commitment to eat there even if you didn't end up getting the credit. For me the credits have been coming through 2-4 days-ish after the charges post, so don't panic if the credit doesn't show up right away.
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Old Feb 6, 19, 10:12 am
  #1237  
 
Join Date: Jul 2010
Posts: 291
Originally Posted by krazykanuck View Post
I had a Toast charge get 4x a couple weeks ago. Went from "at least I'm getting 4x points on this bad date" to "well crap" when I saw it pending as TST and then "hooray" when it posted as 4x. Maybe some of you already complained a lot about that restaurant!
So the nice restaurant (which used Toast) is showing up correctly with 4x...the burger place (also Toast) I went to is showing up as 1x Restaurant (again) - guess I gotta call AMEX again :facepalm:
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Old Feb 8, 19, 10:48 pm
  #1238  
 
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,520
Not sure why everyone is calling. Once a month, I sit down with my statement and chat with a rep, listing all the charges incorrectly coded. Takes at most 5 minutes for them to open a case with MR back office, and I get a call two weeks laterH with a resolution Highly annoying, but at least doesn't require waiting on hold.
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Old Feb 9, 19, 12:09 am
  #1239  
 
Join Date: Jul 2010
Posts: 291
Originally Posted by linglingfool View Post
Not sure why everyone is calling. Once a month, I sit down with my statement and chat with a rep, listing all the charges incorrectly coded. Takes at most 5 minutes for them to open a case with MR back office, and I get a call two weeks laterH with a resolution Highly annoying, but at least doesn't require waiting on hold.
Online chat? How do you just chat with your rep and it doesn't require waiting on hold?
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Old Feb 9, 19, 5:35 am
  #1240  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 36,918
Originally Posted by lax01 View Post
Online chat? ....
If you do not see the Chat icon when logged into americanexpress.com it may be due to browser configuration:

Amex (USA) chat function problems [Consolidated]
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Old Feb 9, 19, 7:35 am
  #1241  
htj
 
Join Date: Dec 2009
Posts: 25
Originally Posted by bgriff View Post
Mine showed up very promptly, within a couple of days of completing the required spend (and without waiting for the statement to close) -- consistent with the last few times I've gotten a Membership Rewards sign-up bonus. However I think the typical experience is that if this is your first Membership Rewards card, it may take longer. If you're an established MR customer, you should probably have it by now.
Thanks for the data point. They're trying to deny me the bonus, even though they told me everything looked fine via chat a month ago. I've never churned amex at all, so i'm going to fight this. Wish me luck.
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Old Feb 9, 19, 9:45 am
  #1242  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 36,918
Originally Posted by htj View Post
.... trying to deny me the bonus, even though they told me everything looked fine via chat a month ago. I've never churned amex at all, so i'm going to fight this. Wish me luck.
Previously holding the same card (churning) is not the only reason that a bonus may be denied. What is the stated reason?
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Old Feb 9, 19, 10:03 am
  #1243  
 
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 9,168
Originally Posted by linglingfool View Post
Not sure why everyone is calling. Once a month, I sit down with my statement and chat with a rep, listing all the charges incorrectly coded. Takes at most 5 minutes for them to open a case with MR back office, and I get a call two weeks laterH with a resolution Highly annoying, but at least doesn't require waiting on hold.

How often do you have to dispute how they code transactions and whether you're getting the MR points you expected?

Also, anyone find a good way to get the airline credit for UA, since they don't have the gift registry working?
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Old Feb 9, 19, 10:12 am
  #1244  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 36,918
Originally Posted by wco81 View Post
...., anyone find a good way to get the airline credit for UA, since they don't have the gift registry working?
There is an entire thread on this topic:

Airline fee $200/$100 reimbursement reports: UA only
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Old Feb 9, 19, 10:36 am
  #1245  
 
Join Date: Oct 2014
Programs: AA Gold
Posts: 49
This card is the worst. My 4th statement closed and I never got the 50k (though that was kind of expected since I had the PRG years ago). Knowing I probably wouldn't get the bonus, I only got this card because I eat out a lot and wanted to get the 4x points. However, as has been well documented by myself and others, that has been a total disaster because of inconsistency.

This last statement I only got 1x points at a restaurant I got 4x points a couple statements prior. If the points change from statement to statement at the same exact restaurant location then I give up. I've been using my CSR more and more because at least I know I'll get 3x points at 99.9% of restaurants, cafes, breweries, food trucks, etc. without any issues. I'll mostly likely cancel this card once the annual fee comes due next year. It's just not worth the hassle. As an AMEX shareholder I'm embarrassed by this whole thing.

Is it even worth calling them up about the missing 4x points? I know some people have called and wasted their own time just to have AMEX never post the points, even after multiple calls. Has anyone had success after just one call? Considering the amount of time I wasted on the phone with them trying to get them to just ship this card, I really don't look forward to calling them again and having some clueless front-line rep not get anything done.
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