Originally Posted by
wandertheglobe
Follow up: I sent AA a message and was pretty impressed that not only did they answer fairly promptly...
Did they give you a reasonable answer in said prompt response?
Originally Posted by
wandertheglobe
...but called me after I noted that they really didn't answer my question,
Oh, so...I guess not. Well, hopefully their call cleared things up?
Originally Posted by
wandertheglobe
Basically they said it is complicated but after looking closer at this flight there were probably some given the upgrade over others out of order but that is done at the gate.
Are you saying the person on the phone actually confirmed that the gate agents didn't follow policy when processing upgrades? Most of us here seem to think it pretty unlikely that policy was violated, and even if it was it seems
really unlikely that a customer service rep would call and volunteer that information.
Originally Posted by
wandertheglobe
I guess it does pay to be a squeaky wheel?
In what way did being a squeaky wheel pay? Did they give you something?
Originally Posted by
wandertheglobe
Anyway, the AA customer rep was polite as was I and I appreciated their responding to my question. Being platinum I still will be on the bottom of the upgrade lists, considering I got 2 upgrades in 2018 and both were on small market, regional flights.
So....you appreciated them responding...when they apparently just blew you off but did in fact confirm that they did the list wrong. I have to say, nothing in this story makes much sense.