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Old Dec 21, 18, 6:55 pm
Join Date: Dec 2004
Posts: 5,119
Originally Posted by fredc84 View Post
Interestingly, I closed SO's AA card this morning and was able to do it via online chat..unlike me.
Originally Posted by NTP9766 View Post
I have tried repeatedly to close cards via chat, but am always told that I have to call. Pass your luck onto me, please.
I asked why they would not close my acct while they had closed other people's. She said "Your account has offers associated with it". Makes no sense, and Citi agents make stuff up, but it's possible that some accounts are flagged as 'must try to retain' or something like that.

Why the accounts of churners would be so flagged is not clear.
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