Originally Posted by
hotel_user
Good Morning Amy,
I have had no reply from anyone about this.
Kind Regards
On 26/Oct/2018 " I wish to inform you that we shared your review with the competent authorities. We have also identified a file open to
Customer Care who will not be long to contact you." by AccorHotelsConcierge
37 days later and no contact from someone who would not take a long time ? Seriously ?! Today we are at 41 days. Really ?!
When will Accor fully understand we are not, anymore, in the 20th century and this kind of faulty service simply spreads in social media, like a plague ?
Previously corporations could simply boilerplate their answers claiming it was a one off case, that "dropped behind the desk". Customers have been empowered as much and Accor keeps having the worst customer service in the industry, year after year, without any changes. A shame, both for the corporation and the employees who insist on working for them.
Accor really believes traditional media shall not scrap these very sad stories to prepare some funded news, that damages the value of Accor's business ?
A shame.