Originally Posted by
RogerD408
Typical CSR response. I wonder if one was former MR and the other former SPG? Although similar response rates were possible with either side of the house alone. There is no incentive/repercussion for the CSRs to get it right.
The CS that indicated fess and parking are waived sounded like a long term employee. He responded quickly, as if from memory, that Platinum Elite have waived fees and parking.
The second CS sounded new. CS actually looked up something and then indicated nothing was waived..