FlyerTalk Forums - View Single Post - Resort and parking fees on reward stays
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Old Oct 30, 18, 10:46 am
  #9  
qazw1
 
Join Date: Dec 2007
Posts: 991
Originally Posted by RogerD408 View Post
Typical CSR response. I wonder if one was former MR and the other former SPG? Although similar response rates were possible with either side of the house alone. There is no incentive/repercussion for the CSRs to get it right.
The CS that indicated fess and parking are waived sounded like a long term employee. He responded quickly, as if from memory, that Platinum Elite have waived fees and parking.

The second CS sounded new. CS actually looked up something and then indicated nothing was waived..
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