Resort and parking fees on reward stays

Old Oct 29, 18, 11:21 pm
  #1  
Original Poster
 
Join Date: Dec 2007
Posts: 991
Resort and parking fees on reward stays

I'm sure this has been asked before but I was getting conflicting answers from the Platinum Elite line.

If one is doing a reward stay, are resort fees waived for Platinum Elite?

Are parking fees waived?

Did any rules changed due to merger with SPG?
qazw1 is offline  
Old Oct 30, 18, 12:32 am
  #2  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 86,434
Parking fees, NO, that's a Hyatt Globalist benefit for award stays.

OTOH, I would expect resort (and other similar facilities fees as well as service charges) to be waived on award stays, but I don't have any recent experience with this at Starriott, just Hyatt. Parking is optional, just like dinners in the hotel restaurant, spa services, or hotel arranged car service, but resort etc. fees are mandatory, so IMO they should be part of an award.

However, I don't know what the new combined Starriott T&C say about this, if anything.
MSPeconomist is offline  
Old Oct 30, 18, 12:43 am
  #3  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS 75K; Marriott Ambassador; Hilton Diamond (Aspire); Hyatt Explorist
Posts: 43,016
No. Nothing is waived.

You're thinking of other programs. Hyatt waives parking and resort fees for top tier. Hilton waives resort fees. Marriott pokes you in the eye with a sharp stick. "Thank you sir, may I have another."
Kacee is offline  
Old Oct 30, 18, 1:11 am
  #4  
Original Poster
 
Join Date: Dec 2007
Posts: 991
Originally Posted by MSPeconomist View Post
Parking fees, NO, that's a Hyatt Globalist benefit for award stays.

OTOH, I would expect resort (and other similar facilities fees as well as service charges) to be waived on award stays, but I don't have any recent experience with this at Starriott, just Hyatt. Parking is optional, just like dinners in the hotel restaurant, spa services, or hotel arranged car service, but resort etc. fees are mandatory, so IMO they should be part of an award.

However, I don't know what the new combined Starriott T&C say about this, if anything.
Thanks.

One agent indicated resort fees and parking waived.

Another agent indicated neither fees waived.

These were suppose to be Platinum Elite CS.
qazw1 is offline  
Old Oct 30, 18, 6:28 am
  #5  
 
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,063
Those would be great benefits so if they existed I’m sure they would be advertised. But alas, they’re not as this is not a benefit at Marriott. I believe there are some properties that will waive/discount certain fees for elites (not necessarily just for award stays), but that is the exception, not the norm.
GoPhils is offline  
Old Oct 30, 18, 6:33 am
  #6  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 86,434
Originally Posted by GoPhils View Post
Those would be great benefits so if they existed I’m sure they would be advertised. But alas, they’re not as this is not a benefit at Marriott. I believe there are some properties that will waive/discount certain fees for elites (not necessarily just for award stays), but that is the exception, not the norm.
SPG required hotels to either lower resort fees or offer some additional amenity to Plats when resort fees included items that would normally include published Plat benefits such as free internet or health club access. AFAIK Starriott has dropped this rule, which applied to paid with money stays booked through Starwood as well as award stays.
MSPeconomist is offline  
Old Oct 30, 18, 7:32 am
  #7  
FlyerTalk Evangelist
2020 FlyerTalk Awards
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Gold, Amex Plat
Posts: 24,778
It varies in my experience. Best course of action is to call the hotel an inquire how they apply resort fees and parking for Plats.
cfischer is offline  
Old Oct 30, 18, 9:49 am
  #8  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by qazw1 View Post
Thanks.

One agent indicated resort fees and parking waived.

Another agent indicated neither fees waived.

These were suppose to be Platinum Elite CS.
Typical CSR response. I wonder if one was former MR and the other former SPG? Although similar response rates were possible with either side of the house alone. There is no incentive/repercussion for the CSRs to get it right.
RogerD408 is offline  
Old Oct 30, 18, 10:46 am
  #9  
Original Poster
 
Join Date: Dec 2007
Posts: 991
Originally Posted by RogerD408 View Post
Typical CSR response. I wonder if one was former MR and the other former SPG? Although similar response rates were possible with either side of the house alone. There is no incentive/repercussion for the CSRs to get it right.
The CS that indicated fess and parking are waived sounded like a long term employee. He responded quickly, as if from memory, that Platinum Elite have waived fees and parking.

The second CS sounded new. CS actually looked up something and then indicated nothing was waived..
RogerD408 likes this.
qazw1 is offline  
Old Oct 30, 18, 11:04 am
  #10  
 
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,152
In my recent experiences, neither has been waved. The lack of comped parking and resort fees is a clear example of Starriott's uncompetitiveness for those who have the ability to reach top tier status with Hyatt. Between resort fee, parking, and no hassle, high quality breakfast in the restaurant for 2, I saved something around $160 a day at the Andaz in Maui last year. And that doesn't even include my suite upgrade for 5 nights that I confirmed at time of booking.
boolean64 is offline  
Old Oct 30, 18, 11:21 am
  #11  
 
Join Date: Apr 2014
Posts: 20
Neither are waived.
daisydog123 is online now  
Old Oct 30, 18, 11:58 am
  #12  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 1,722
Originally Posted by qazw1 View Post
I'm sure this has been asked before but I was getting conflicting answers from the Platinum Elite line.

If one is doing a reward stay, are resort fees waived for Platinum Elite?

Are parking fees waived?

Did any rules changed due to merger with SPG?
When stays are paid with points, the room rate and taxes are supposed to be covered by the points.

Parking and any mandatory resort/facilities fees are separate.

At locations where having a car is genuinely optional, and parking is often in structures operated by third parties, it makes sense for parking to be a separate, optional cost. At suburban locations that have long had free parking and where almost every guest has a car — but that have added a mechanical parking gate in recent years — it's s slimy business practice. But that's how it is. Technically, a car is always optional, so parking is optional.

Optional resort fees — such as for unlimited packages for the use of equipment such as bicycles, kayaks, and floats — are fine. The guest decides if the package provides value. I would not expect room-rate points to cover this.

Mandatory resort/facilities fees are never acceptable, whether it's a cash stay or a points stay. There's usually some sort of feeble justification, seldom adding up to the cost, and often merely for things that Elite guests get anyway. If it's mandatory, it should be part of the room rate. Period.

If a property has a mandatory resort/facilities fee, stay someplace else.
MSPeconomist and strickerj like this.
Horace is online now  
Old Oct 30, 18, 12:35 pm
  #13  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 86,434
Originally Posted by qazw1 View Post
The CS that indicated fess and parking are waived sounded like a long term employee. He responded quickly, as if from memory, that Platinum Elite have waived fees and parking.

The second CS sounded new. CS actually looked up something and then indicated nothing was waived..
When did either SPG or Marriott waive these as an elite benefit?
MSPeconomist is offline  
Old Oct 30, 18, 1:05 pm
  #14  
 
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,152
Originally Posted by MSPeconomist View Post
When did either SPG or Marriott waive these as an elite benefit?
For a while SPG required hotels to offer some kind of additional amenity to make up for items in the resort fee that are free for elite guests. For example, I can recall getting a $10 F&B credit to cover off the internet and gym access portion of the resort fee.
boolean64 is offline  
Old Oct 30, 18, 8:54 pm
  #15  
 
Join Date: Mar 2008
Location: Honolulu / DC
Programs: UA 1K mm / AA EXPPlat / Marriott Lifetime Plat , Hilton Diamond (dropping to gold for 2017)
Posts: 771
Many posters have correctly noted that these are not waived. Hate the resort fee so much the Waikiki Hilton had replaced my prior favorite stays for just this reason.

for a while, several Hawaiian Marriotts offered a different package to Elites. Wailaea included parking. It was sligjtly less irritating to get something other than your elite benefits. Alas, no longer true

cmculp is offline  

Thread Tools
Search this Thread
Search Engine: