Originally Posted by
rickg523
Being that this is like the 20th story about AC cabin crew using the rules like entitled hall monitors in middle school, I've given up even hearing AC's explanations and rationalizations. Even if they all work at the airport....
This should/could have been de-escalated way before any sort of diversion happened.
Having said that, from the employer's (and pilot's) perspective health and safety regulations in Canada are now at the point where if an employee feels "harassed" and the employer fails to react, they can land into big doodoo. Thus once the FA tells the pilot she feels harassed or endangered, the pilot has a legal obligation to deal with the issue. Easiest way to deal with it is land at the nearest airport and dump granny - to heck with the bad publicity.