Woman says Air Canada unfairly kicked her off plane
#91
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How do you jump to that conclusion? Do you know what happened, internally, as a result of this event? Isn't it equally likely that Jazz made an error hiring this person, or, perhaps, we are missing some of the facts from this event?
Last edited by YEG_SE4Life; Oct 13, 2018 at 10:33 am
#92
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That said, is it unreasonable to suggest that a company led by a CEO who stated that cheap passengers need to be "educated" on why they're being served up FR-esque products at mainline prices, doesn't really give much thought to FA service attitudes in Y? Huge diversion bill notwithstanding?
I have had great AC crews, and not so good ones in Y. Their attitude seems to be a reflection of their own personal values, or else it would be a lot more uniform.
I have no doubt that if this happened in J, each and every AC FA would have taken the garbage and resolved the issue. Would each and everyone do the same thing in Y? This incident notwithstanding, I am not convinced they all would. Some definitely would. Others would not.
#93
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We know they issued her a letter with claims that the police did not find to be plausible. They blamed the passenger, not the FA, in fairly clear language. That appears to have been the initial "internal" response anyway.
That said, is it unreasonable to suggest that a company led by a CEO who stated that cheap passengers need to be "educated" on why they're being served up FR-esque products at mainline prices, doesn't really give much thought to FA service attitudes in Y? Huge diversion bill notwithstanding?
I have had great AC crews, and not so good ones in Y. Their attitude seems to be a reflection of their own personal values, or else it would be a lot more uniform.
I have no doubt that if this happened in J, each and every AC FA would have taken the garbage and resolved the issue. Would each and everyone do the same thing in Y? This incident notwithstanding, I am not convinced they all would. Some definitely would. Others would not.
1) We saw a specific excerpt from a letter. We don't know what the rest of the letter said. That is, of course, unless I missed something.
2) I have never attempted to throw garbage onto a food cart. If there was a container on top, it was probably the ice container.
3) Jazz has gone through a major FA hiring spree. I had an FA a couple of weeks ago, who didn't represent her brand very well. I suspect that Jazz has made some hiring errors, and it will take some time to correct the errors.
#94
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because I haven't read any reports of AC staff being fired or reprimanded for the many similar incidents which are routinely reported by the CBC
#95
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#96
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Wouldnt opening her eyes and speaking to a member of the crew have de escalated the situation rather that pouting and ignoring the crew?
yes garbage left on a plane is wrong. Yes the fa overreacted. Playing the i cant hear you game surely made the situation worse, no?
yes garbage left on a plane is wrong. Yes the fa overreacted. Playing the i cant hear you game surely made the situation worse, no?
#97
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Wouldnt opening her eyes and speaking to a member of the crew have de escalated the situation rather that pouting and ignoring the crew?
yes garbage left on a plane is wrong. Yes the fa overreacted. Playing the i cant hear you game surely made the situation worse, no?
yes garbage left on a plane is wrong. Yes the fa overreacted. Playing the i cant hear you game surely made the situation worse, no?
So ... yeah, I agree that communication would have been better ... but for the FA to recognize that they were in a customer service job would also have been a grand contribution.
Last edited by tcook052; Oct 18, 2018 at 11:51 am
#98
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Which is the problem. She thinks the crew are waiters. (Which they mostly are) and can be ignored and dismissed as one would a waiter.
#99
Join Date: Aug 2010
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She went from a position to agree to disagree over the job description of a FA to a risk to herself and the aircraft when she refused to engage with the crew.
Which is the problem. She thinks the crew are waiters. (Which they mostly are) and can be ignored and dismissed as one would a waiter.
Which is the problem. She thinks the crew are waiters. (Which they mostly are) and can be ignored and dismissed as one would a waiter.
issues?