Woman says Air Canada unfairly kicked her off plane
Oct 11, 2018, 11:07 am
#17
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They seem to have gone to the same cleaning school as BA, only other airline I fly that is comparably filthy.
Oct 11, 2018, 11:48 am
#19
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Watch the videos (plural). She did ask the FA to take the garbage and he refused because he is a FA and not a garbage collector. Both the passenger and witness reported the same thing.
I would guess they wanted to talk to her to get her to apologize - since she refused to communicate with them, they turned the plane around. A frail grandmother getting a plane turned around because she was a risk to the safety and security of the plane/crew/pax over garbage cleanup. C'mon. This is going to get tossed in AC's lap soon as its hits a court....
I would guess they wanted to talk to her to get her to apologize - since she refused to communicate with them, they turned the plane around. A frail grandmother getting a plane turned around because she was a risk to the safety and security of the plane/crew/pax over garbage cleanup. C'mon. This is going to get tossed in AC's lap soon as its hits a court....
I fully support the pax up to the point where she and her husband refused to talk with the F/A's. Further once on the ground the pax refused to deplane, something that never ends well for the pax.
Oct 11, 2018, 12:24 pm
#20
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Being that this is like the 20th story about AC cabin crew using the rules like entitled hall monitors in middle school, I've given up even hearing AC's explanations and rationalizations. Even if they all work at the airport....
Oct 11, 2018, 12:50 pm
#21
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Take a look at 4:02 on the first video, it shows the letter that AC Corp security had sent her. Couple of points from the letter, (a) pax was argumentative the whole flight, (b) pax refused to deplane once it landed in YYZ. Elsewhere it was mentioned the pax had miss-connected the night before and had to overnight at a hotel in YYZ. Guesstimate on my part, the pax was probably triggered by the miss-connect and then enraged at the garbage being in the seat back pocket.
I fully support the pax up to the point where she and her husband refused to talk with the F/A's. Further once on the ground the pax refused to deplane, something that never ends well for the pax.
I fully support the pax up to the point where she and her husband refused to talk with the F/A's. Further once on the ground the pax refused to deplane, something that never ends well for the pax.
Whether she misconnected or not is a red herring. If there was no wet garbage in her seat pocket, there would be no incident here. The deplaning issue is also secondary. She never did anything that affects anyone's safety. Even the cops weren't bothered.
All of this could have been avoided if AC bothered to do a better job cleaning its planes. After all, it begs the question: how would other 4* airlines have handled this situation?
Oct 11, 2018, 1:01 pm
#22
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A contention along with an alleged kicking of the FA that wasn't supported by the eyewitness. AC's side of the story seems very far from what actually happened as told by two complete strangers.
Oct 11, 2018, 1:03 pm
#23
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"North America's best airline" my you know what. First we almost cause the worst catastrophe in aviation by landing on a taxiway and then we bully and kick off grandma.
Air Canada makes airlines like Spirit & Allegiant look like Singapore Airlines.
Air Canada makes airlines like Spirit & Allegiant look like Singapore Airlines.
Oct 11, 2018, 1:06 pm
#24
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I'm trying not to take sides here since there is only one side of the story (although corroborated by a witness) - but I'm assuming the garbage was found during boarding, when she tried to stow her water bottle into the seatback pocket? If the FA refused to take the garbage during boarding, couldn't she have thrown it away in the lav, or just left the garbage in the pocket?
And if it was wet garbage, why would you even want to stow your water bottle in the seat back pocket after discovering it?
And if it was wet garbage, why would you even want to stow your water bottle in the seat back pocket after discovering it?
Oct 11, 2018, 1:44 pm
#25
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I'm trying not to take sides here since there is only one side of the story (although corroborated by a witness) - but I'm assuming the garbage was found during boarding, when she tried to stow her water bottle into the seatback pocket? If the FA refused to take the garbage during boarding, couldn't she have thrown it away in the lav, or just left the garbage in the pocket?
And if it was wet garbage, why would you even want to stow your water bottle in the seat back pocket after discovering it?
And if it was wet garbage, why would you even want to stow your water bottle in the seat back pocket after discovering it?
Last edited by vernonc; Oct 11, 2018 at 2:04 pm
Oct 11, 2018, 1:46 pm
#26
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Take a look at 4:02 on the first video, it shows the letter that AC Corp security had sent her. Couple of points from the letter, (a) pax was argumentative the whole flight, (b) pax refused to deplane once it landed in YYZ. Elsewhere it was mentioned the pax had miss-connected the night before and had to overnight at a hotel in YYZ. Guesstimate on my part, the pax was probably triggered by the miss-connect and then enraged at the garbage being in the seat back pocket.
I fully support the pax up to the point where she and her husband refused to talk with the F/A's. Further once on the ground the pax refused to deplane, something that never ends well for the pax.
I fully support the pax up to the point where she and her husband refused to talk with the F/A's. Further once on the ground the pax refused to deplane, something that never ends well for the pax.
Oct 11, 2018, 1:59 pm
#27
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Having said that, from the employer's (and pilot's) perspective health and safety regulations in Canada are now at the point where if an employee feels "harassed" and the employer fails to react, they can land into big doodoo. Thus once the FA tells the pilot she feels harassed or endangered, the pilot has a legal obligation to deal with the issue. Easiest way to deal with it is land at the nearest airport and dump granny - to heck with the bad publicity.
Oct 11, 2018, 2:01 pm
#28
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Not sure why that matters and why it would be considered a big racket. Does not seem like anyone else (maybe CBC, Global) are doing much for air travelers. Even the passenger bill of rights is likely to be watered down after airline lobbying. One may not like his style but he does bring attention and from what I can tell, seems generally successful in pursuing claims for passengers. Even seems to have some wins in court.
Oct 11, 2018, 2:02 pm
#29
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This should/could have been de-escalated way before any sort of diversion happened.
Having said that, from the employer's (and pilot's) perspective health and safety regulations in Canada are now at the point where if an employee feels "harassed" and the employer fails to react, they can land into big doodoo. Thus once the FA tells the pilot she feels harassed or endangered, the pilot has a legal obligation to deal with the issue. Easiest way to deal with it is land at the nearest airport and dump granny - to heck with the bad publicity.
Having said that, from the employer's (and pilot's) perspective health and safety regulations in Canada are now at the point where if an employee feels "harassed" and the employer fails to react, they can land into big doodoo. Thus once the FA tells the pilot she feels harassed or endangered, the pilot has a legal obligation to deal with the issue. Easiest way to deal with it is land at the nearest airport and dump granny - to heck with the bad publicity.
Oct 11, 2018, 2:18 pm
#30
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The FA should be terminated for falsely stating to the pilot that they were assaulted.
Public mischief
- 140 (1) Every one commits public mischief who, with intent to mislead, causes a peace officer to enter on or continue an investigation by
- (a) making a false statement that accuses some other person of having committed an offence;
- (b) doing anything intended to cause some other person to be suspected of having committed an offence that the other person has not committed, or to divert suspicion from himself;
- (c) reporting that an offence has been committed when it has not been committed; or
- (d) reporting or in any other way making it known or causing it to be made known that he or some other person has died when he or that other person has not died.
- (a) making a false statement that accuses some other person of having committed an offence;