Originally Posted by
Maelstrom
"(...) consideing your behavior, in fact, you have been told that you were not welcome anymore in our establishment "
This answer from the GM of the hotel, without any evidence to support any of her claims, reminds me that PowerPoint, years ago, of a Hotel who walked away a HHonors Diamond Customer, on a prepaid stay, just because they checked in around mid night and their room had already been sold to other parties.
And hotel evaluated it was all customer's fault : "
at the wee hours guests should not expect to have their rooms anymore."
It was HHonors and ultimately HHonors and Diamond guest came to an agreement with profound apologies from HHonors. I would not expect 1/100 from Accor, though.