Whoa. How recent are your experiences re this? I remember the wretched old days of circa 2015-16, emailing them detailed lists of flights, waiting a week to receive some sort of canned response, then a week more to receive yet another inconclusive response, and finally, a few days later, a phone call from the esteemed "partner redemptions team", whose members are picked presumably for their ability to make Vodafone customer service seem competent in comparison.