Originally Posted by bradpitch92

I purchased a Tier 1-3 package and then converted it to a Category 9 package the night of the merger, thankfully. I booked a 7 night stay at Scrub Island in BVI with the certificate pre-merger, (when it was 45k/night vs 60k/night now). As a reminder a Cat 9 TP was 390k. I chose Alaska Air as my miles and expected to receive 120k miles. About 5 weeks later my miles still haven't showed and i inquired about this (I luckily have been corresponding with a Marriott rep directly over email) and he said that due to the conversion, something happened and the miles were never sent. They rep said they redeposited 225k Marriott points back into my account and gave me the general link to where i can use Marriott points to 'buy' airline miles at the standard 3:1 ratio. On the face of this, my net cost of the 7 night stay will be only 165k Marriott points - an amazing deal on itself, but I'm giving up all those Alaska miles. Has anyone else experienced this and what should I do?

I already asked the rep to give me an additional 75k Marriott points, the logic being 300k Marriott points will allow me to get my 120k Alaska miles. This of course is way better, as it allows me the flexibility to get whatever other miles I might need instead of lock me in to Alaska.