FlyerTalk Forums - View Single Post - Denied boarding due to boarding pass link not working ?
Old Aug 31, 2018 | 1:03 am
  #49  
dblumenhoff
10 Countries Visited
All eyes on you!
5 Years on Site
 
Join Date: Dec 2017
Posts: 474
Originally Posted by j_the_p
Maybe this isn't IDB by the posted definition, but then... what is it? If the OPs story is accurate, the passenger was denied boarding and it was involuntary.
Originally Posted by CZAMFlyer
I don't understand how this isn't an agent, and therefore a company, issue. If the affected traveler returns to the check-in counter prior to the cutoff time - as inferred in the original post - there is no valid reason they shouldn't issue a new BP. Holding an electronic vs paper boarding pass is immaterial.

I hope the traveler receives reimbursement of all expenses and significant compensation for an entire wasted day.
The IDB laws were written to disincentivize the overbooking of flights for airlines and provide consequences for what were essentially intentional cases of IDB (the airline books it this way with the knowledge that people will be IDB). They don't have a law in the US (EU is different obviously) to provide compensation for things that are within airline control but unintentional, such as software glitches, mechanical delays, and GA idiocy, as long as the airline gets the pax to the destination. Most airlines have the practice, in those cases of "within airline control but unintentional", to make people whole for their hard costs such as hotel, food, and necessary purchases on the overnight but not for lost time, etc. It seems to me that this falls into that case where the airline should reimburse for hotel and meals, but asking for additional compensation is inconsistent with generally accepted practice. So yes, he was "denied boarding" and it was "involuntary," but it's not the situation that the DOT was trying to remedy when they made the regulation since it was an error.
dblumenhoff is offline