Denied boarding due to boarding pass link not working ?
Aug 30, 2018, 9:28 am
#16
Join Date: Mar 2001
Location: Toronto, ON
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Aug 30, 2018, 9:29 am
#17
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Here is definition from US DOT - and so a claim must meet THIS test that was flight oversold.
https://www.transportation.gov/indiv...ping-oversales
OP has not demonstrated the flight was oversold.
So until we have facts that state flight was oversold, then NOT IDB
https://www.transportation.gov/indiv...ping-oversales
OP has not demonstrated the flight was oversold.
So until we have facts that state flight was oversold, then NOT IDB
Aug 30, 2018, 9:37 am
#18
Join Date: Oct 2013
Location: YEG
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Aug 30, 2018, 9:43 am
#19
Join Date: Oct 2013
Location: YEG
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I get on about 400 planes a year, and always use my phone. I always download the BP the day prior to flight, though, just to ensure that everything worked smoothly. I am also aware that, if I happen to be chosen for SSSS, I won't be able to download the boarding pass. To each his own, but the process is there, and it should work. The agent should also be prepared to help, when the process fails.
Aug 30, 2018, 9:50 am
#20
Suspended
Join Date: Jan 2011
Location: YYJ
Posts: 2,230
same reason i don't use the payment apps on my phone. i don't see any advantage over pulling my credit card out of my wallet.
by no means am i a technophobe. just very objective in identifying added value in a process.
Aug 30, 2018, 10:04 am
#21
Original Poster
Join Date: Sep 2009
Location: YYZ
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I understand that some prefer to use paper BP. But that's not the issue here. AC has provided a option to use your app for boarding pass (which was not working as per the data breach fiasco) and emailed boarding pass (which also did not work at the airport). I think the failure here is the AC employee (contract) who refused to open the flight for a BP reprint when clearly the customer has a email with a BP where the link does not work. The agent could also reprint the BP from the gate and bring it back to the customer if they did not want to reopen the flight. Rebooking them the next morning seems like punting the problem.
Aug 30, 2018, 10:08 am
#22
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Join Date: Sep 2009
Location: YYZ
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This thread should serve as a warning to others incl myself to screen save the BP as we obviously cannot rely on AC IT.
I want to see what happens regarding compensation. 12 hour delay. Overnight hotel stay. Meals. Uber. Not to mention the inconvenience. I hope AC does not use the 'you arrived after cutoff time' excuse.
Aug 30, 2018, 10:12 am
#23
Join Date: Jan 2017
Programs: Hilton Gold
Posts: 44
I've used nothing but my phone for 2 years now and have never had an issue. But, as others have said, I always ensure I have a local copy on my phone and do not rely on an internet connection or link working.
Aug 30, 2018, 10:31 am
#25
Join Date: Jan 2016
Location: YYZ
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I get the BP on phone, put into wallet, take a screenshot, then print a paper one.
Except when AC is incapable of printing the BP. Whereupon I use my phone and hope no one drops it.
Except when AC is incapable of printing the BP. Whereupon I use my phone and hope no one drops it.
Aug 30, 2018, 10:39 am
#26
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
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I kinda gave up on the iOS app while standing in the Security line at YXE in an apparent dead zone with zero connectivity and nearly missing my flight because they wouldn't let me go through without a BP. The iOS wallet appears to have the same issue.
Connectivity is never assured in the mobile world - maybe 5G will cure this along with world hunger.
If I do OLCI via the app, I now grab a screenshot of the BP as well. But a paper BP doesn't need connectivity, it only needs visible light.
Aug 30, 2018, 10:40 am
#27
Join Date: Oct 2013
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The Android app stores it locally after checking in on the app. It's in menu\boarding passes. I just got off a flight, and still have 2 boarding passes ready to go on the app.
Aug 30, 2018, 11:06 am
#28
Join Date: Dec 2014
Location: YVR
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Posts: 2,652
I don't understand how this isn't an agent, and therefore a company, issue. If the affected traveler returns to the check-in counter prior to the cutoff time - as inferred in the original post - there is no valid reason they shouldn't issue a new BP. Holding an electronic vs paper boarding pass is immaterial.
I hope the traveler receives reimbursement of all expenses and significant compensation for an entire wasted day.
I hope the traveler receives reimbursement of all expenses and significant compensation for an entire wasted day.
Aug 30, 2018, 11:19 am
#30
Original Poster
Join Date: Sep 2009
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I don't understand how this isn't an agent, and therefore a company, issue. If the affected traveler returns to the check-in counter prior to the cutoff time - as inferred in the original post - there is no valid reason they shouldn't issue a new BP. Holding an electronic vs paper boarding pass is immaterial.
I hope the traveler receives reimbursement of all expenses and significant compensation for an entire wasted day.
I hope the traveler receives reimbursement of all expenses and significant compensation for an entire wasted day.
The GA claims the flight was now 'closed' so the passenger was late when he came to the counter. However the passenger already had a BP (which now did not work). So really there should have been no need to even go to the counter since there were no checked bags. He only needed to go to the counter because the BP link would not work at security. Failure of AC staff to remedy an issue caused by the airline and then blame the passenger.