Originally Posted by
Jnr586
To me, the zero flexibility is pretty unfair. We are all human and sometimes mistakes happen. Getting me on a different flight could not have cost the airline nearly anything. I’m a light traveler who minds my own business. I’d already paid ~$300 on the ticket.
I am a little confused by this. If Delta makes a mistake, even if it is done by one of its (human) representatives, we want to hold them to the letter of their rules - we grant them no leeway. When we make a mistake, we want them to abandon those same rules, and almost universally in a way that benefits us personally.
It seems to me that you wanted to take advantage of a lower cost fare, with some pretty significant restrictions. No one forced you to select that one over other fares, including fully changeable/refundable ones (albeit at significantly more cost). You had the opportunity to arrive at the airport in sufficient time to take the flight, but you failed to do so. Had you gotten there in time, your gamble on the Basic Economy fare would have paid off. But you didn't.
One of my manager's favorite sayings is that *everything* is optional, and most decisions have consequences