Originally Posted by
TechMarauder
I have a cheap revenue ticket booked from IAH-KOA via SFO. I’m only a UA gold, so I chose to redeem 27.5K miles for a one way upgrade they took the miles and put me on standby. My IAH-SFO flight cleared but the KOA hasn’t. What happens if the KOA flight doesn’t clear? Will the refund the miles or only the difference in a domestic continental US upgrade vs Hawaii upgrade (most likely). ...
Strictly speaking the policy says not refunds but some agents will see the issue and do a partial refund. I would first try the MileagePlus Service Center vs Reservations.
BTW, a bit OT but related, if the un-upgraded segment was booked as a Polaris cabin segment, a refund is possible --
https://www.flyertalk.com/forum/unit...-upgraded.html -- however, Hawaii flights are not marketed as Polaris segments.
Originally Posted by
TechMarauder
I am a 1MM on UA from PMCO and the last time I used miles, they didn’t deduct them immediately. I guess that is a new change? Thanks for the help.
That occasionally happens but the policy has long been to pull the miles at request (to make they will be available when needed)
Miles and/or CoPay not deducted on award booking/ upgrade