Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

UA Miles + $ CoPay Upgrade (refunded if no BF/GF/Polaris segments are upgraded)

UA Miles + $ CoPay Upgrade (refunded if no BF/GF/Polaris segments are upgraded)

    Hide Wikipost
Old Nov 23, 19, 9:17 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
From MileagePlus Upgrade Awards in the T&Cs

What is the refund policy for MileagePlus Upgrade Awards that do not clear the waitlist?If you request an upgrade using a MileagePlus Upgrade Award, and none of your travel segments are upgraded, then we will automatically redeposit your miles and co-pay. In most instances, a MileagePlus Upgrade Award will be considered used if any segment of your travel is upgraded. However, if your travel includes requested upgrades to United PolarisSM business class or United Polaris first class, and none of the international premium segments are upgraded, then your MileagePlus Upgrade Award will not be considered used, even if you are upgraded to United First® or United Business® on another segment. In these instances, we will fully redeposit your miles and co-pay. When applicable, these refunds will occur automatically seven to 10 days after travel.
The uncertainty on PS (previously considered BF) segments appears to have been address, as PS flights are not considered Polaris flights

previous statement
If you request an upgrade using a MileagePlus Upgrade Award, and none of your travel segments are upgraded, we will automatically redeposit your miles and co-pay. In most instances, a MileagePlus Upgrade Award will be considered used if any segment of your travel is upgraded. However, if your travel includes requested upgrades to United BusinessFirst® and/or United Global First™, and none of the United BusinessFirst or United Global First segments are upgraded, then your MileagePlus Upgrade Award will not be considered used, even if you are upgraded to United First® or United Business® on another segment. In these instances, we will fully redeposit your miles and co-pay. When applicable, these refunds will occur automatically seven to 10 days after travel.
Print Wikipost

Old May 3, 12, 1:39 pm
  #1  
Original Poster
 
Join Date: May 2012
Programs: UA IK, Hyatt Plat, Avis PP
Posts: 225
UA Miles + $ CoPay Upgrade (refunded if no BF/GF/Polaris segments are upgraded)

Aloha, I've been browsing this board for years. Never had to post because of the depth of knowledge & experience here. I've got one now that I haven't been able to find an answer for. I'll be flying HNL-NRT then NRT-SIN. Looking at the upgrades + co-pay. HNL-NRT is open but the NRT-SIN segment is waitlisted, looks full. My question is, if I don't get the upgrade on the last segment, do I get a full refund for the mile & co-pay?

I know UA policy states "In most cases, the MileagePlus Upgrade Award will be considered used if any segment of an itinerary is upgraded. However, for travel which includes segments in United BusinessFirst or United Global First, miles and co-pay will be re-deposited if all the United BusinessFirst or United Global First segments could not be upgraded. When applicable, these refunds will occur automatically 7 to 10 days after the trip."

I guess my answer is the statement "miles and co-pay will be re-deposited if all the United BusinessFirst..." with all being the key word. Just seems too good. Basically a free upgrade on the HNL-NRT segment with the other leg already booked up. Won't break the bank if the other segment goes through but seems like a good gamble. Thoughts?
jlivengo is offline  
Old May 4, 12, 6:57 am
  #2  
 
Join Date: Jun 2007
Posts: 189
I think you're misreading that "all."

It says "[We'll refund you] if all the [intl] segments could not be upgraded." Thus, you get a refund only if each one (and hence all) of the intl segments were not upgraded. If one was upgraded, then you don't get a refund because it is not true that "ALL of the [intl] segments could not be upgraded"--one of them was upgraded.

I think you're reading it as if it said "[We'll refund you] if not all of the [intl] segments could be upgraded" and I don't think that's what they mean.

Hmm... I better be careful about using miles and money to waitlist upgrades out of or to MEL. If MEL-SYD clears (as it almost certainly would) and nothing else does, you're probably SOL. Maybe they'd do a refund anyways.
jackk is offline  
Old May 4, 12, 8:09 am
  #3  
 
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
My guess is if any segments upgrade, no refund will be applied.
bsmnsr is offline  
Old May 4, 12, 2:35 pm
  #4  
Original Poster
 
Join Date: May 2012
Programs: UA IK, Hyatt Plat, Avis PP
Posts: 225
I'm guessing someone here had to experience this before. The language sounds pretty straight forward to me. Taking only part of this sentence seems pretty clear that I would be entitled a refund "...miles and co-pay will be re-deposited if all the United BusinessFirst or United Global First segments could not be upgraded".

Maybe it's out of context but I'd think I'd have a solid argument.
jlivengo is offline  
Old May 4, 12, 2:43 pm
  #5  
 
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Originally Posted by jlivengo View Post
I'm guessing someone here had to experience this before. The language sounds pretty straight forward to me. Taking only part of this sentence seems pretty clear that I would be entitled a refund "...miles and co-pay will be re-deposited if all the United BusinessFirst or United Global First segments could not be upgraded".

Maybe it's out of context but I'd think I'd have a solid argument.
I think you're reading it right, or at least the way any English speaker would. Especially given the preceding sentence, "In most cases, the MileagePlus Upgrade Award will be considered used if any segment of an itinerary is upgraded." To me, that implies that this is different... an upgrade is not considered used if only some of the segments are upgraded.

I have no experience with it, though. Someone who does might be able to give you more information.
penner42 is offline  
Old May 4, 12, 3:27 pm
  #6  
 
Join Date: Feb 2008
Posts: 703
PMCO used to be kind to me. For a scenario of SJC-IAH-LHR, IAH-LHR upgrade was waitlisted. The PMCO agent simply upgraded me gratis in SJC-IAH regardless of whether the international upgrade was going to happen. In other words, if IAH-LHR didn't get upgraded, I made no co-pay and kept the SJC-IAH upgrade.
Apparently, that's not standard practice, or no longer standard practice?
Long Zhiren is offline  
Old May 5, 12, 9:27 am
  #7  
 
Join Date: Jun 2006
Programs: UA1P MM, Delta, AA, IC Royal Ambassador, Starwood Gold
Posts: 333
I'd love to know the answer to this one, too. I have SFO-ORD-CDG coming up in July; SFO-ORD upgrade has cleared, but ORD-CDG is still waitlisted.

Dave
DGellman is offline  
Old May 9, 12, 5:45 pm
  #8  
Original Poster
 
Join Date: May 2012
Programs: UA IK, Hyatt Plat, Avis PP
Posts: 225
I have a flight in 2 weeks. Will respond back to see what happens.
jlivengo is offline  
Old May 9, 12, 6:26 pm
  #9  
 
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Last 1K flight 1/21/11; fun while it lasted, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 &
Posts: 8,527
Me too!

Originally Posted by DGellman View Post
I'd love to know the answer to this one, too. I have SFO-ORD-CDG coming up in July; SFO-ORD upgrade has cleared, but ORD-CDG is still waitlisted.

Dave
Too funny. I'm SFO-ORD-FRA-TLS... in July... with SFO-ORD upgrade cleared, but not the overwater. Returning CDG-ORD-SFO, again with overweater not cleared but domestic has.

And you, like me, have probably noticed C9s and wide-open seat maps on those overwater segments too! But did you go through my recent angst when I realized that for not much more than the copay I could have bought Z fares in biz a couple months back? And gotten the 150% EQM bonus?
Mike Jacoubowsky is offline  
Old May 14, 12, 7:15 am
  #10  
 
Join Date: Apr 2007
Location: Washington DC
Programs: UA Platinum, Marriott Lifetime Platinum, Avis Presidents Club
Posts: 19
Waitlist

I have a question that's a variation -- I'm flying RT with family DCA-IAH-EZE. I used miles and copay to upgrade the outbound trip. The upgrade cleared for IAH-EZE, but DCA-IAH is waitlisted. Trip is not until August, and first class for DCA-IAH is almost completely empty at this point. Seems to me I already "bought" the upgrade seats since UA took my money and miles. Can UA really "sell" the first class seats to someone else now?
donnmein is offline  
Old May 14, 12, 7:39 am
  #11  
 
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA ExPlat; UA MM Gold; Marriott Lifetime Titanium
Posts: 8,188
Originally Posted by donnmein View Post
I have a question that's a variation -- I'm flying RT with family DCA-IAH-EZE. I used miles and copay to upgrade the outbound trip. The upgrade cleared for IAH-EZE, but DCA-IAH is waitlisted. Trip is not until August, and first class for DCA-IAH is almost completely empty at this point. Seems to me I already "bought" the upgrade seats since UA took my money and miles. Can UA really "sell" the first class seats to someone else now?
Yep. Or upgrade someone ahead of you who has higher status, paid for a higher fare category, or paid a fee that might be offered for an immediate upgrade.
Always Flyin is offline  
Old May 22, 12, 9:51 pm
  #12  
 
Join Date: Oct 2010
Posts: 690
Any answer to the original question? I have the same question.
fragment54 is offline  
Old May 22, 12, 11:03 pm
  #13  
 
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Last 1K flight 1/21/11; fun while it lasted, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 &
Posts: 8,527
Originally Posted by Always Flyin View Post
Yep. Or upgrade someone ahead of you who has higher status, paid for a higher fare category, or paid a fee that might be offered for an immediate upgrade.
Best way to look at it is that he bought an option. Unfortunately, it's United that gets to determine whether to exercise it or not.

Except that you do get your money back if it doesn't clear. At least for now. Who knows, in the New World Order, Jeff might decide that unused upgrade $$$ go into your travel bank, where they can only be used on flights, not refunded. Yikes! Should I be giving him ideas?
Mike Jacoubowsky is offline  
Old May 23, 12, 10:44 am
  #14  
 
Join Date: Oct 2010
Posts: 690
jilvengo, have you already flown and if so, what was the result. I think I am going to encounter a flight soon where one of two legs will be upgraded from BF to GF but the other leg will not be.
fragment54 is offline  
Old May 23, 12, 10:50 am
  #15  
 
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Last 1K flight 1/21/11; fun while it lasted, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 &
Posts: 8,527
Originally Posted by fragment54 View Post
jilvengo, have you already flown and if so, what was the result. I think I am going to encounter a flight soon where one of two legs will be upgraded from BF to GF but the other leg will not be.
I had previously thought the "refund" applies only if a domestic segment cleared and not international. If any international segments clears, no refund. I think. But the language used... "all"... does imply otherwise. I too will be interested in how this turns out.
Mike Jacoubowsky is offline  

Thread Tools
Search this Thread
Search Engine: