Miles and/or CoPay not deducted on award booking/ upgrade
Apr 30, 2012, 12:17 pm
#1
Original Poster
Join Date: Sep 2009
Programs: AC E, UA 1K
Posts: 16
Miles and/or CoPay not deducted on award booking/ upgrade
I booked a ticket on my miles a couple of months ago, then a couple of weeks ago I called and changed the outbound date. So they redeposited the miles they had initially taken out, issued a new ticket, but no miles were taken out of my account. It's already been 2 weeks. I'm wondering if they made a mistake? Is that even possible?
Jul 9, 2012, 5:43 pm
#4
Join Date: Jun 2012
Posts: 92
Reward not deducted from my account
Just a general question..
I purchased a reward ticket for 32,500 miles about 2 1/2 weeks ago. The miles have still not been deducted from my account. Is this normal? Does it usually take a while for the deduction to occur?
I got my flight confirmation # and I can log in and see it...so its confirmed...
I purchased a reward ticket for 32,500 miles about 2 1/2 weeks ago. The miles have still not been deducted from my account. Is this normal? Does it usually take a while for the deduction to occur?
I got my flight confirmation # and I can log in and see it...so its confirmed...
Jul 9, 2012, 5:56 pm
#5
Join Date: Aug 2010
Location: SFO, BDL
Programs: UA 1K, AA Plat, CX GR, Hilton Diamond, Global Entry
Posts: 963
Has the reservation been ticketed yet? If no, then you might want to call and ask what is going on with your reservation.
Last edited by USFdonWill; Jul 9, 2012 at 6:53 pm Reason: spelling
Jul 9, 2012, 6:02 pm
#7
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
You need e-Ticket Number, NOT just confirmation number.
Can you see your reservation online to have the button for you to print RECEIPT? If so, then you should be able to see your e-ticket details. Not to worry about the miles not deducted yet.
If not, then your reservation has not ticketed yet.
Can you see your reservation online to have the button for you to print RECEIPT? If so, then you should be able to see your e-ticket details. Not to worry about the miles not deducted yet.
If not, then your reservation has not ticketed yet.
Jul 9, 2012, 6:36 pm
#8
Join Date: Jun 2012
Posts: 92
well this is STRANGE.....just logged in with my confirmation # and originally my flight was JFK - Brussels - BKK - Krabi (Thailand)....now its just showing Brussesl - BKK - Krabi....what the heck happened to my JFK - Brussels segment?? Guess I def have to call now....
Jul 9, 2012, 6:38 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Sounds like you weren't ticketed, so the airline probably cancelled the space when they didn't see a ticket.
Jul 9, 2012, 8:37 pm
#12
Join Date: Jun 2012
Posts: 92
It's amazing how much more help you can get from just calling back and speaking to a different service agent
Itinerary
JFK to Brussels - Brussels Airline
Brussels to Bangkok - Thai Airways
Bangkok to Krabi - Thai Airways
First Call to United - wait time 35 minutes - very rude agent, tried rushing me off the phone several times...said that I needed to go on Brussels Airlines website and put a special confirmation # in there and thats why the first leg of my trip wasn't showing up anymore then said thank you and hung up....ummm...what? Gave it a shot and entered this "confirmation number" on the Brussels Airlines website, and it could not be found...no surprise here
Second Call to United - wait time 32 minutes - very helpful agent - she said while the ticket had been confirmed when I booked it 2 weeks ago, an e-ticket had not been issued so some of my segments started getting cancelled out..she reinstated my entire itinerary and the 32,500 miles were deducted from my account immediately. 5 minutes later I had my e-ticket in my email
Thanks for the help!
Itinerary
JFK to Brussels - Brussels Airline
Brussels to Bangkok - Thai Airways
Bangkok to Krabi - Thai Airways
First Call to United - wait time 35 minutes - very rude agent, tried rushing me off the phone several times...said that I needed to go on Brussels Airlines website and put a special confirmation # in there and thats why the first leg of my trip wasn't showing up anymore then said thank you and hung up....ummm...what? Gave it a shot and entered this "confirmation number" on the Brussels Airlines website, and it could not be found...no surprise here
Second Call to United - wait time 32 minutes - very helpful agent - she said while the ticket had been confirmed when I booked it 2 weeks ago, an e-ticket had not been issued so some of my segments started getting cancelled out..she reinstated my entire itinerary and the 32,500 miles were deducted from my account immediately. 5 minutes later I had my e-ticket in my email
Thanks for the help!
Sep 14, 2012, 8:52 pm
#13
Join Date: Sep 2007
Programs: UA, AA Gold, SWA, Lifemiles, Emirates, Amex Plat.
Posts: 180
Award miles not deducted
A friend recently changed an award ticket that should have resulted in additional miles being need. Miles have not been deducted from his account. Will it be caught or is he just lucky?
Sep 14, 2012, 9:12 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Sep 14, 2012, 9:20 pm
#15
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,120
Generally, if things aren't caught in advance, the ticket will be 'Out of sync'. When you go to check in. it will be caught and the points deducted at that time. This has happened to me twice.