Originally Posted by
Alex_I
- It should have breakfast as PLT benefit but both our reservations had breakfast included so I have chosen PLT amenity in form of points.
From the other hand my understanding is that all Element hotels should have breakfast included + evening reception on some days regardless the status with the SPG program.
Platinum members: Platinum members receive upgrades to the best available rooms, including Standard Suites, subject to availability for the entire length of stay at time of check-in. Not offered at Aloft® or Element℠ hotels.
So the "real" benefit is a welcome gifts that you can choose either welcome gift, points, or breakfast. and late checkout
Of course they will say you get wifi for free, gym access, bla bla bla which to me is just a standard rather than real benefit
What I am trying to say, regardless if the suite is ready or not, the hotel has no obligation to give you the upgrade to suite, it is up to the hotel discretion as the room upgrade benefit is not offered at Aloft and Element.
This is why I am not reconsidering my stay at Element Ubud. I will probably opt to try Renaissance Uluwatu instead.