Originally Posted by
tobegold
I applied in my local branch today, when the rep gives me the form to sign it says Adventura card, despite all along my saying Aerogold to her. She cannot find the offer, calls the credit card Center and they are clueless, she keeps saying Aventura and I keep having to correct her, I thank her for wasting my time and leave. When I get home 20 min later there is a message saying that she talked to her manager in the branch and there IS a 30K FYF offer for the aerogold card and I can get it.
Your experience matches what I and [MENTION=295127]heraclitus[/MENTION] had suggested at the CIBC Aeroplan thread, about inept in-branch reps for CC offers:
https://www.flyertalk.com/forum/air-...l#post29505754- Quote: I agree about in-branch reps. They are generally NOT well-versed on CCs and their different signup offers, whereas if you call and get connected to a CC rep, they usually are boned-up on what's available....bank reps are there to try and sell you a loan, investment products, new chequing account, etc., they infrequently deal with CC matters.