Originally Posted by
hockeyinsider
Look. It costs the hotel nothing and it's a basic service that most expect from a quality hotel. Plus, they can certainly build the 50 cents or $1 into the room rate or charge guests for the service.
You might as well remove telephones since nobody uses them anymore. We've seen Marriott and some other brands also stupidly remove desks, chairs, dressers and closets because supposedly nobody uses them anymore. Then they backtracked and started putting desks and chairs back into new room designs.
Meh. They've also removed shoe shine stands, cigar lounges, and carpeting from rooms over the decades because of market demand. They whiffed on the desk/chair thing; they fixed it. <shrugs>
Times change.