Originally Posted by
josephstern
OK - then I'm in the same boat. Used a free night award a few days ago. Got all of the survey and thanks emails, but no night credit yet.
My experience maybe helpful for some:
I recently had a 8-night stay (on points) that started in 2017, but ended in 2018. When i checked out, I noticed that my stay wasn't properly credited in my account (0 eligible nights). However, a quick call to Hyatt fixed it. CSR acknowledged the mix up and credited the 8 nights on the spot.