Originally Posted by
scubaccr
How about both OPs having new accounts opened in April2017, so they could both status match a second time for HH-Diamond, having already matched and not stayed enough to keep HH-Diamond
OP please confirm when/why you opened new Apr2017 HH accounts
(Very suspicious timing ...as Apr 1st 2017 is when HH Elite (Diamond/Gold) status is reset/lost if too few nights stayed in 2016 year by both OPS)
AND IF
a)You status Matched (challenged) these new Apr2017 accounts to HH-Gold/Diamond
Also If
b)You previously had other older HH accounts before opening Apr2017 accts
c)If you status matched/challenged the earlier older account
d)If you lost HH Status from 1st April ,, SO opened new accts to status match again
Basically my thought is that the HH Fraud relates purely to creation of NEW APR2017 accounts by OPS, and obvious issue is OP creating new accounts to status match/challenge to have another 24months HH-Diamond
If OPS played this game, to create new accts to match as HH-Diamonmd, then it is fraudulent ant HH are correct to close ALL of OPS HH accounts with forfeiture of unused points and unused booked points nights.
Both of us are platinum of Marriott and never been Hilton, just matched Hilton at Apr and July 2017.
Before Apr this year, we don't know that there is a gambling HHonor in the world. We don't request / expect any penalty (points) from Hilton. We did the same complaint to Marriott / SPG if they are not met the standard. It is common sense to a service provider to review their quality by customer reviews. No idea how gambling HHonor can set the rules for points compensation but kill you when you reflect the fact.
How amazing that many readers/ HHonor members agree with this.
In HK, eventhough you have clear T&C, unfair is unfair, any organizations can't cut members benefit in any sense. For example $1 for a chicken promotion, you can order how many you can, you can't kill a kid if they spend HK$10 dollar for 10 chicken. It is consumer protection.
Really disappointed about why unfair T&C become acceptable here.
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$100 for a iPhone 10
T&C: 1000 pages with a sentence: iPhone is belong to me. Just on loan for a week.
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It's really encourage Robbing for individual consumers.
Originally Posted by
GentleGiant
Quick question.
In the app you are given an option to give feedback.
Is that wrong to do if not happy?
We love a person/an org/ an app or a restaurant which accept reviews. It is common sense for a service provider to improve itself and increase it's competity.
Add a function in App represent that Hilton encourage comment. However, when you tell the fact, (all complaints are under 3-star standard) they Rob out all your asset under hilton.
This is clearly to guide members into the trap to get money.
Originally Posted by
spankytoes
The OP got caught in a scam to enrich their account by taking advantage of a satisfaction guarantee policy. It's no different than people that go to McDonalds and claim that the drive-thru person forgot a bag of their food to get a free meal. It's a bad showing to revisit the same hotel over and over if it's not up to your standards. Servicing the OP puts Hilton at a loss. Can't blame them at all for showing OP the curb. If you're not happy, go back to Starwood and Marriott. Points are not real world currency. They are the property of Hilton. You put your money on red and it came up black. Go find another casino.
As said, it is something under standard.
Furthermore, no one asked McDonald's to offer free meal.
If you come to McDonald's and you give review to improve McDonald's standard, and McDonald's offer you a free meal. It is a fair deal, or it is promotion campaign. But no matter Any else, you can't Rob out all McDonald's points which collected one by one ( it is one of discount why selected McDonald's).