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Hilton Points Pooling - Account Closed. Beware !!

Hilton Points Pooling - Account Closed. Beware !!

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Old Dec 29, 17, 2:54 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: MaldivesFreak
Wiki Link
Here is a link to Hilton T & C on pooling:

http://hiltonhonors3.hilton.com/en/p...money/faq.html

1. What is Points Pooling?
Points Pooling will allow Hilton Honors Members to combine their Points with family and friends to book a stay. With this perk, a Member (and up to 10 others) will now be able to combine their Points. For example, if a group of friends are taking a trip together and individually don’t have enough Points to cover their entire stay, they will now be able to combine their Points, free of charge, into one account to unlock new redemption opportunities.

2. Is there a fee to participate in the Points Pooling program?
No, there is no fee to participate in Points Pooling.

3. How many people can contribute to Points Pooling?
A total of 11 Hilton Honors Members can pool their Points together. One Member initiates the pooling and up to 10 other Members can contribute.

4. Do I need to create a new "pooled" account?
No. Members can use their existing account.

5. How many Points Pools can I be in?
There is no limit on the number of pools a member can be in at a given time.

6. Can you use Pooled Points for just room rates or can it be used for non-room rewards including shopping and experiences?
Yes, once Points are pooled, they can be used for any room or non-room reward product, including the experiences available on the Hilton Honors auction platform, Hilton Honors Shopping Mall and any other non-room reward products.

7. Can you combine Pooled Points with money?
Once Points are pooled they can be used for any room reward product, including a Points & Money Rewards™ reward reservation.

8. What is the minimum/maximum number of Points that can be pooled?
A Member can transfer a minimum of 1,000 Points and a maximum of 500,000 Points into a pool in a calendar year. A Member can receive up to 2 million Points in a calendar year.

9. Are there particular qualifications you must meet to be able to pool Points?
To use Points Pooling, you must be an active Member, be in the program for 30 days, and have a minimum Points balance of 1,000 Points.

10. When will Points Pooling be available?
Points Pooling is now available. Start pooling your Hilton Honors Points here.

11. When will the Points be shown in the other Member’s account and be ready for use?
The transferred or pooled Points will be available for use at the time of transfer, but please allow up to 24 hours for pooled Points to show up when you log in to your account.

12. Where and how do I Points Pool once I have a group of Members that want to combine Points?
All Points Pooling activities will be transacted online via HiltonHonors.com.

13. Where do I go to transfer my Points to the Points Pool initiator?
The Points contributor must access the transfer page through the Points Pool invitation email sent on behalf ot the Points Pool initiator.

14. What’s the difference between Points Pooling and Points Transfer?
Points Transfer is a 1:1 transaction, while Points Pooling allows for combining Hilton Honors Points with up to 10 other people (11 including yourself).

15. After I send Points to a friend for Pooling, what happens if he/she cancels the trip? How can I get my Points back?
If your friend has to cancel his/her trip, he/she can simply transfer the Points back to your account for free.
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Old Sep 19, 17, 6:21 am
  #106  
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Originally Posted by eponymous_coward View Post
You can't have this both ways- either you're getting stuff that has value as a result of your employment, just like your paycheck, which is a taxable benefit just like income, or you don't actually "own" the thing and thus cannot be taxed on it.
I believe points / miles are classified as a rebate, not income. Just like the $4.00 check you get back when you send in the collar-card on the neck of the Smirnoff bottle. And they are an inherently unstable currency whose translative monetary value varies, at both acquisition and redemption. For those main reasons the IRS has given up trying to tax points / miles. Let's not argue their side.

Originally Posted by thbe
The OP doesn't want her points back. She wants compensation for the value of the points. Do you understand the difference?
The points do not belong to her and have no fixed value, so your distinction is moot.
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Old Sep 19, 17, 6:30 am
  #107  
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Originally Posted by thbe View Post
The OP doesn't want her points back. She wants compensation for the value of the points. Do you understand the difference?
There is no difference. The points were not her property. She neither gets the points back nor "compensated" for them.

That is because:
#1 Points are not your property no matter how you acquire them.
#2 Points are not your property no matter how you acquire them.
#3 Points are not your property no matter how you acquire them
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Old Sep 19, 17, 6:45 am
  #108  
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Originally Posted by Srisarin View Post
your posts proffer sufficient proof that HH was totally within their rights per -


9.Hilton Honors reserves the right to suspend or discontinue Hilton Honors membership, including any Elite Tier status (including Silver Elite Member, Gold Elite Member,and Diamond Elite Member status), for any Member who appears to be using the Program in a manner inconsistent with the Terms and Conditions or intent of the Program or any portion of the Program, including, but not limited to, Reward redemption or Certificate use. Hilton Honors also reserves the right to discontinue membership for any Member who Hilton Honors believes, or if there are reasonable grounds for suspecting, in its sole discretion, has:


d.engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written in nature, towards any hotel within the Hilton Portfolio or their guests or employees, or towards Hilton or any of its employees or contractors


Such discontinued membership may result in the loss of all accumulated Points and the cancellation of Hilton Honors Certificates, benefits and privileges, including the loss of any associated Elite Tier status. In addition to discontinuance of Hilton Honors membership, Hilton Honors shall have the right to take appropriate administrative and/or legal action, including, without limitation, criminal prosecution, as it deems necessary in its sole discretion.
My account was closed now


In fact, "if there are reasonable grounds for suspecting" ... I need this grounds only.
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Old Sep 19, 17, 7:34 am
  #109  
 
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Originally Posted by Zoe Tse View Post
My account was closed now


In fact, "if there are reasonable grounds for suspecting" ... I need this grounds only.
No, to be correct HILTON only needs those grounds to close your account.
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Old Sep 19, 17, 8:28 am
  #110  
 
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Originally Posted by Often1 View Post
There is no difference. The points were not her property. She neither gets the points back nor "compensated" for them.

That is because:
#1 Points are not your property no matter how you acquire them.
#2 Points are not your property no matter how you acquire them.
#3 Points are not your property no matter how you acquire them
You just don't understand, what "points are not your property" means.

But jurisdiction is not based on your understanding.
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Old Sep 19, 17, 8:58 am
  #111  
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Originally Posted by BearX220 View Post
I believe points / miles are classified as a rebate, not income.
But if YOU are collecting a rebate that someone else pays for (in the case of work travel)... that's income. Unless of course it's not your property. Which is why loyalty programs are set up that way.

I agree in not make this taxable for the IRS and tax authorities, which is why I don't particularly feel the need to upset the applecart to rewrite all the program rules when someone gets expelled from a loyalty program for violating program rules. Generally speaking, when we get the Paul Harvey "rest of the story" after the first anguished post on FT in threads like this one:

http://www.flyertalk.com/forum/ameri...arter-etc.html

It's often not "I'm the poor innocent consumer being manhandled by the large corporation".
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Old Sep 19, 17, 11:18 am
  #112  
 
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Originally Posted by BearX220 View Post


The points do not belong to her and have no fixed value, so your distinction is moot.
it seems doubtful to me that hilton can sell the points and yet still own them too...

points earned as rebate/reward for stays or issued as compensation is a diffetent story

this whole concept of selling points really mushroomed over the last couple years - this really needs to be regulated as misleading claims really hurt consumers...
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Old Sep 19, 17, 11:29 am
  #113  
 
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Originally Posted by Zoe Tse View Post
My account was closed now


In fact, "if there are reasonable grounds for suspecting" ... I need this grounds only.
Have you already used all points you purchased on award stays?
If not, you best option is to write a letter/email requesting a refund due to involuntary closure of your account.

Serial complaining will not generate much sympathy here as you probably realized...
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Old Sep 19, 17, 1:16 pm
  #114  
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Originally Posted by azepine00 View Post
it seems doubtful to me that hilton can sell the points and yet still own them too... this really needs to be regulated as misleading claims really hurt consumers...
When you buy miles / points you are gambling that they will be worth something down the line. You know, or should know, that they could be worth zero. Your redemption of choice could be unavailable, or the provider could exercise its right to shut down the program, or it could go out of business. It seems to me the consumer shoulders all risk relating to possible worthlessness / zero valuation, while the vendor-provider walks away chuckling.

If I rack up Hilton points with the sole goal of spending two weeks in the Maldives, but Hilton closes that property down, the points are now of zero value to me, but I have no recourse. Ditto if I accumulate miles on an airline that pulls out of my home city, etc.

It is cynical genius to get customers to plunk down real, hard, useful currency to buy miles, points, etc. with vague, theoretical value only.
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Old Sep 19, 17, 2:54 pm
  #115  
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Originally Posted by BearX220 View Post
It is cynical genius to get customers to plunk down real, hard, useful currency to buy miles, points, etc. with vague, theoretical value only.
Trying to be an advantage player in a loyalty program feels very much like gambling in a casino for an advantage, and just like a casino, the loyalty program has all the leverage, has the ability to change the rules ("I'm sorry, sir, but your play is too good, we're not going to let you play blackjack here any longer"), and will slam loopholes and windows of opportunity shut if they figure out they're costing them money.
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Old Sep 19, 17, 7:03 pm
  #116  
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Hotel programs have been devaluing points for a long time. So the points you "buy" today will most likely be worth less if you hold onto them long enough. You will never get a refund for the amounts of the devaluations. In the event of account closure and points confiscation they just got devalued to 0.
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Old Sep 19, 17, 8:08 pm
  #117  
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Points don't get devalued. Things simply cost more. Just like cash. Try putting away enough cash for a given room in a cookie jar and come back in a few years and see if you can still get the room for the same price.
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Old Sep 19, 17, 10:48 pm
  #118  
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Originally Posted by Often1 View Post
Points don't get devalued. Things simply cost more. Just like cash. Try putting away enough cash for a given room in a cookie jar and come back in a few years and see if you can still get the room for the same price.
You're saying the same thing. A point gets you less over time because things cost more, thus the value of a point goes down thus it is devalued.
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Old Sep 20, 17, 12:26 am
  #119  
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9.Hilton Honors reserves the right to suspend or discontinue Hilton Honors membership, including any Elite Tier status (including Silver Elite Member, Gold Elite Member,and Diamond Elite Member status), for any Member who appears to be using the Program in a manner inconsistent with the Terms and Conditions or intent of the Program or any portion of the Program, including, but not limited to, Reward redemption or Certificate use. Hilton Honors also reserves the right to discontinue membership for any Member who Hilton Honors believes, or if there are reasonable grounds for suspecting, in its sole discretion, has:


Originally Posted by Zoe Tse View Post
In fact, "if there are reasonable grounds for suspecting" ... I need this grounds only.
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Old Sep 20, 17, 9:44 am
  #120  
 
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How about both OPs having new accounts opened in April2017, so they could both status match a second time for HH-Diamond, having already matched and not stayed enough to keep HH-Diamond

OP please confirm when/why you opened new Apr2017 HH accounts
(Very suspicious timing ...as Apr 1st 2017 is when HH Elite (Diamond/Gold) status is reset/lost if too few nights stayed in 2016 year by both OPS)
AND IF
a)You status Matched (challenged) these new Apr2017 accounts to HH-Gold/Diamond
Also If
b)You previously had other older HH accounts before opening Apr2017 accts
c)If you status matched/challenged the earlier older account
d)If you lost HH Status from 1st April ,, SO opened new accts to status match again

Basically my thought is that the HH Fraud relates purely to creation of NEW APR2017 accounts by OPS, and obvious issue is OP creating new accounts to status match/challenge to have another 24months HH-Diamond

If OPS played this game, to create new accts to match as HH-Diamonmd, then it is fraudulent ant HH are correct to close ALL of OPS HH accounts with forfeiture of unused points and unused booked points nights.
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