Originally Posted by
SkiAdcock
Assuming your Plat # was in the ressie & you didn't make it the day you were checking in, you would have been eligible for the ultimate reservation guarantee (ie, they would have paid for the room at the DI, cab to get there, $200 to you, & 90,000 points).
However, since they found a room for you when you declined the Days Inn & you accepted it, that doesn't apply any longer. They might toss you some minor points for the inconvenience, but not sure they'll do much more as they found you a room which you accepted.
It's rare for properties to walk Plats but does occasionally happen. Some Plats would be happy to take a walk due to the guarantee payout.
I'd chalk it up to stuff happens & move on. If you don't like the room they have you in, you can ask them if they'll upgrade you (don't do a DYKWIA).
Cheers.
Yes my rewards # is always in my reservations. They were not going to give me the Ultimate Reservation Guarantee, they were only going to pay for the Days Inn and give me
1500 points. My room was fine at the Marriott, the reason why I am complaining is the poor service, the receptionist was unprofessional and was laughing at the situation. This morning I was talking to another Platinum member here in the hotel and she was almost walked even though she checked in at noon. She requested a double room because her family was with her and she can't sleep with 4 people in a King but somehow kicked another person who requested a 2 Queen out and gave it to her reluctantly.