FlyerTalk Forums - View Single Post - IAH pax has violin "wrestled" before boarding
Old Jun 6, 2017 | 3:12 pm
  #59  
symphonicman
 
Join Date: Feb 2007
Location: NBO/ORD
Programs: UA 1K
Posts: 188
Originally Posted by notquiteaff
They have a BE FAQ at

https://www.united.com/web/en-US/con...onomy-faq.aspx

that includes this:

[I]Q: What is the carry-on policy for musical instruments on a Basic Economy ticket?

One of the articles mentions a suitcase. So she perhaps had more than one item.
Ah, thank you, great find. On the suitcase, sounded like it was about to get checked (something about a sticker getting pulled off in the news reports), so seems like pax was 100% correct and the supervisor did not know about the musical instrument exception.
symphonicman is offline