Originally Posted by
RAPC
Have had the same hit my accounts. I have just made a quick call to the European call centre who have confirmed that the cash elements are not chargeable and that they think the system is adding them in error. It has already been reported to Hilton IT to look in to it.
Hopefully this is the case, but as the IT update only happened a few hours ago, I will give them a chance to get things fixed and confirmed properly.
Also as an update, if you go to replicate these reservations, the cash charges do not show. Clearly an error on what is shown for existing reservations rather than a new charge.
I am seeing a potentially a very big problem on an all point reservation that was 40,000 points per night and now plus a cash component. If I replicate the reservation it is now 60,000 per night and no cash. So I am wondering why it is 60,000 points per night for the exact same dates and same stardard room. Did the category change last month or has the cap been raised from 40,000 to 60,000 today March 1st when the Categories were removed?