Originally Posted by
Flyingboy200
If you have made previous reservations prior to today check them! I cleared my account prior to todays changing and all my reservations on full points have changed and had a cash component added.
eg-: I made a standard rewards redemption for Tallin Hilton and Helsinki Hilton, at 30,000 points they have now been changed to 30,000 points plus 27 euros.
Conrad Hong Kong changed from 70,000 points to 70,000 points plus 302 HKD. Ive tried calling HH but they refuse to honor the initial rates, is this not breach of contract?
Have had the same hit my accounts. I have just made a quick call to the European call centre who have confirmed that the cash elements are not chargeable and that they think the system is adding them in error. It has already been reported to Hilton IT to look in to it.
Hopefully this is the case, but as the IT update only happened a few hours ago, I will give them a chance to get things fixed and confirmed properly.
Also as an update, if you go to replicate these reservations, the cash charges do not show. Clearly an error on what is shown for existing reservations rather than a new charge.