Dear [backprop]:


Thank you for contacting American Airlines.

We very much appreciate the time you took to send us your suggestion about our award searches for our valued AAdvantage passengers. Your idea certainly has merit and it clearly reflects the thought that went into it.

It is always helpful for us to consider our service from our customers' perspective. We try to be responsive to our customers and carefully analyze trend information based upon their reactions. In this way we can identify those service elements that are most appealing as well as improve those that produce a negative response.

Our aim is to suit the needs and wishes of the majority of our customers. As we determine the appropriate action in this regard, your preferences will be considered. Thank you for giving us the benefit of your observations.

[backprop], we are eager to demonstrate the on-time flights and high quality service you expect and we want to deliver. We look forward to welcoming you aboard.