Originally Posted by Sykes

Many here signed up before shuttles were available--for a good while, their only offering was empty legs--and as recently as July they offered a membership that consisted solely of empty legs. A good number of us still consider the empty legs to be the primary value--I personally much prefer a spontaneous adventure on an empty leg to cramming myself knee-to-knee 12-tight in a G IV. I only consider shuttles to be icing on the cake. The vast majority of people I run into on empty leg flights rarely fly shuttles.

We each value different aspects of the service differently. I'd happily give up shuttles for more reliable empty legs if the exchange enabled more reliable empty legs, but obviously that isn't something that they can actually offer.