Originally Posted by
bostonbali
Can you please post the link to this paragraph and the International General Rules?
All I could find is, unfortunately, a contradictory sentence in the
Contact of Carriage:
5.5 Aircraft
5.5.1 We will try to provide the aircraft specified in our timetable (or specified to you at the time of issue of your Ticket) for your carriage, but cannot guarantee any particular aircraft will be used. We can change the aircraft on which you will be carried, whether for operational, safety, security reasons or otherwise.
5.5.2 Very occasionally, it may be necessary for us temporarily to supplement our fleet with aircraft operated for us by another airline. If this applies to any aircraft on which you are due to be carried by us, we will inform you of the identity of the operator of the aircraft, or try to ensure that our Authorised Agents give you such information. We will try also to ensure that you receive the same level of in-flight service and entertainment advertised for your flight, but cannot guarantee that this will always be possible.
That is not contradictory by any means. They did not indicate that you cannot change the flight or receive a refund. They are just advising that they will not guarantee anything. Looks like an airline policy or advisement and in those they are never going to just suggest the refund or no-fee change. Its something that they would hope people didn't know, I imagine so they dont have half a plane full because people canceled or moved the flight. (Speculating.) I will get the link soon.