FlyerTalk Forums - View Single Post - Who pays for bags damaged on an airport conveyor system?

Jun 2, 2016 | 8:36 am

#14

Gringa

Join Date: Apr 2015

Location: Riberas del Pilar, Mexico

Posts: 437

Quote:

Originally Posted by tev9999

I had always understood that zippers, along with wheels, handles, etc. were not covered - but apparently the DOT disagrees and notified airlines back in December they must cover this type of damage.

http://www.latimes.com/business/la-f...204-story.html

I would go back and escalate with Southwest.

Thanks so much for posting this. AA knocked off a wheel on a brand new suitcase & with great glee (it seemed like) said they're not responsible. Luckily, the department store where I bought it replaced it with no problem. If they do it again, I've got some ammunition if they try to deny.

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