FlyerTalk Forums - View Single Post - Who pays for bags damaged on an airport conveyor system?
Old Jun 2, 2016 | 8:32 am
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gobluetwo
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Originally Posted by IanFromHKG
Funny, my experience is that Asian airlines (especially Cathay) are extremely good at dealing with luggage damage. On every single complaint, I have had my luggage repaired without question (I should add - collected from my home, repaired, and delivered back to my home, all with no charge), or cash compensation sufficient to purchase a replacement. Admittedly I am a Marco Polo member, but I don't think my experience is unusual.
Probably depends on the airline. Cathay, Singapore, Asiana and others might be much better than the Chinese (to generalize) or smaller or budget carriers in the region.
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