Originally Posted by
airb330
I don't know about that. Perhaps 4 months ago I would have agreed but they had a major outage last week and even today errors are occurring such as
"We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number."
I'll take AA.com over United.com any day and don't really have issues with either mobile app though I generally agree the United one is better.
AA's site has its issues - they're just different issues.
The biggest issue I have is selecting a refundable business/first fare only to have the website reprice it as a non-refundable fare without actually telling you that's what it did (had to look in the fare rules to confirm that). They make it look like "hey look! we saved you a few hundred bucks! aren't we nice?"
And calling into AA and actually getting them to understand and ticket it is another story all together. Usually, AA can't find the price and buckets the website originally offered (even if I have all the fare bases
). It's taken a good travel agent to get those fares to ticket.
With that all said, I still think AA has the better underlying infrastructure. UA's site and apps look prettier, but it's largely lipstick on a pig as the underlying tech (SHARES) is complete crap.