Originally Posted by
FrugalLuxury
Well, my current Accor Platinum status will expire soon, but I believe I have earned enough points in the past 12 months to renew. However, in my online account I just can't find this exact information -- current expiration date, how many points I have earned so far, how many more points need to maintain the current level, etc. This info is prominently displayed at the very top summary section of every other hotel royalty programs, but not with Accor? Am I missing something obvious here?
The only way I could confirm that I would renew Plat for next year was to call LCAH directly to ask them to give me my current balance. My excel history sheet was adding up to 26,459 points, but I could be wrong.
They said they can't check this directly while I'm holding on the phone, promised to send the update by email, which sounds reasonable to me.
Problem was that Email #1 was totally off-topic, simply quoting the Plat level conditions, not my current status. Made a less-friendly reply and eventually got the information I needed this time (with a "thank you" note from my side):
Status reset date: June 5th
Current points: 26,459
Until they "upgrade" their system/app/website to show the current level, keeping track of all your points is still the best course of action.
Julien