Originally Posted by
jtwiz
I had a horrible stay at the FS Marriott out by the airport this summer. It was only one night, but we were put into a small/dingy room, no recognition of Platinum status, etc. I did subsequently get an apology from their GM stating that it was a trainee oversight, but it left a bad taste in my mouth.
Perhaps we had the same trainee but with a better outcome: staying 3 nights free on cat 4 certificates and no status we got upgraded to a family suite with executive lounge access.