I am facing similar situation that I am not able to log in GP website so generated the temporary password from the link. Then proceeded to SET PASSWORD but got stuck with "An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center".
I called the center this Mon and agent informed me there are number of victims so please wait until they got firm solution. So far no updates so anybody who got an updates or information?
Originally Posted by
BillyBaloney
I can't access them at all either. I've tried calling, tweeting, nobody gives a crap.
I've been able to generate the temporary password from the "Forgot your password" link, it sends the temp password. When I try it I get sent to a 2nd page that asks me to put in my new password. When I do, I get sent to yet another page that asks for the temp password, plus my new password. This is the point it gets stuck at. I never get in. Nobody can tell me anything.
I have a feeling that they migrated to a new server and lost some of the accounts. Any IT people out there? What do you think it is?
I will say this - this has really changed my overall perception of this company.