it was not a simple process at all... if only their IT worked as advertised

after pointing out their own announcement that the mileage levels and travel zones should have been raised at the same time, she bought my argument, took me 2 hours total to get this fixed (85% holding)

it's abundantly clear the adjustments were somehow incorrectly implemented in phases with travel zone changes done at midnight GMT and revised mileage levels done post maintenance (after midnight EST), why was it done in such a manner is a mystery