Originally Posted by
WWads
The quality of phone agents continues to decline, and is getting to the point of the absurd. I've gotten to the point where I hang up at the first sign of incompetence or unhelpfulness.
The stupidity, ignorance and attitude of the DL reps is astounding. It has declined so fast it's almost as if they are sponsoring a race to the bottom. More than anything DL has done to the Skymiles program, this decline in service, as well as the matching decline in in-flight service and catering, has soured me on DL more than anything.