FlyerTalk Forums - View Single Post - Trouble swiping the Sapphire Preferred Card?
Old Aug 4, 2015 | 12:35 pm
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tmiw
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Originally Posted by NYCRachel
Not sure if this was discussed previously, but I was at the Amsterdam airport buying a train ticket and the card kept getting rejected from the ticket machine, despite having setup a travel notification.

After calling up Chase and speaking with an airport employee, I found out it was rejected because the card doesn't have a pin, like all European chip cards. I was in Europe for two weeks and this was my only encounter of this happening. I wanted to share so hopefully no one else has to deal with those frustrating 20 minutes of confusion.
That's unfortunate considering that Visa's newest rules require cards without a PIN to work. I'd file a complaint with Chase and/or Visa and mention that. It's unlikely they'll add PIN to the card but enough complaints may cause the ticket machines there to be fixed.
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