Originally Posted by
beppo
Accor CS is ridiculously slowly. My experience:
1) Stay on April 3-4 paid with points + 5 Euros. expected 3000 points (2nd stay within the LCAH February promotion)
No points posted into my account.
Actually there's a minimum amount of Euro to be eligible as eligible expenses. The amount minimum is 10 Euro before taxes. (It used to be 15 Euro for Sofitel to MGallery, and 10 Euro for other brands). Therefore, your stay was ineligible to entitle points. However, if you had incidental charges during your stay and it exceeds 5 Euros; therefore your stay will be eligible to receive points (5 Euro from bookings + 5 Euro from incidental charges).
Originally Posted by
sycokid
Mmmmm i just wonder if that is a common problem as on this my third occasion i too paid with a combination of points and cash ,in my case 4000pts & 30.94 Aud
. Oh well have just sent off email (at the fifth time of asking cos of dodgy website) so will await the outcome !
Don't worry, I use 2,000 pts + 22.75 EUR in Novotel Madrid. As long as you have registered and your expenses exceed than 10 EUR before tax then you will be eligible to receive your points and bonus.
Here's what I got on my Le Club statements:
LCAH Feb. OFFER 2 0 3000
Points Accelerator 0 33
Novotel Madrid Puente de La Paz 1 43